Summary
Overview
Work History
Education
Skills
Timeline
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Ti-Arna Austin

Byron Bay,NSW

Summary

I relocated to Byron Bay 12 months ago and have had steady work for that time, but I would like to expand my horizons further in the local area. I'm focused and eager to learn, with a strong understanding of retail operations and customer service. Offering 9 years of experience, including 4 in high-volume settings, as a manager. Enthusiastic and attentive with customers and employees alike. Dedicated and responsible retail professional with demonstrated skills in processing payments, restocking shelves, promoting sale items, and working in a team or independently.

Overview

9
9
years of professional experience

Work History

Team Member/Assistant Manager

Woolworths
Byron Bay, Nsw
02.2024 - Current
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Resolved customer issues promptly in a professional manner.
  • Answered phone calls regarding inquiries about products or services.

Team Leader

The Reject Shop
Byron Bay, NSW
08.2023 - 03.2024

Reference: Livie Powell - 0459562386

  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.

Take-Out Server / Manager

Wade Street Takeaway
Inverell, NSW
02.2021 - 08.2023

Reference: Corey Turner - 0421741484

  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Processed customer payments and balanced cash drawers.

Kitchen Hand / Hostess / Shift Manager

Easts Bistro / Sporties Club
Inverell, NSW
04.2018 - 11.2020

Reference: Corey Turner - 0421741484

  • Maintained composure and work quality while under stress.
  • Received payment from customers, made change and issued receipts in accordance with cash handling policies and procedures.
  • Welcomed customers and maintained pleasant, friendly and professional demeanour.
  • Used cash registers and POS systems to request and record customer orders and compute bills.

Take-Out Server

Sea-Salt Diner
Inverell, NSW
01.2017 - 12.2018

Reference: Lee Noble - 0448092344

  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items and recorded order information.

Cashier

IGA
Byron Bay, NSW
05.2015 - 01.2017

Reference: Since undergone new management

  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.

Education

High School Certificate -

Byron Bay High School
Byron Bay
2016

Skills

  • Unpacking merchandise
  • Complaint resolution
  • Workplace Safety
  • Cash register operations
  • Customer assistance and inquiries
  • Stock ordering and replenishing
  • Cash handling
  • Teamwork and Collaboration

Timeline

Team Member/Assistant Manager

Woolworths
02.2024 - Current

Team Leader

The Reject Shop
08.2023 - 03.2024

Take-Out Server / Manager

Wade Street Takeaway
02.2021 - 08.2023

Kitchen Hand / Hostess / Shift Manager

Easts Bistro / Sporties Club
04.2018 - 11.2020

Take-Out Server

Sea-Salt Diner
01.2017 - 12.2018

Cashier

IGA
05.2015 - 01.2017

High School Certificate -

Byron Bay High School
Ti-Arna Austin