Tia Armbruster
LABRADOR,QLD
Summary
Hello, My name is Tia and would love to be considered as a potential employee for your business. I love fast-paced work environments that offer me new skills and experiences, high pressure environments allow me to work to the best of my ability. I thrive in customer service and have natural communication skills, as well as enjoy making connections and relationships with customers. I take pride in always having an upbeat attitude and working well in teams while also being a strong independent worker. I serve many customers over a day while maintaining a good attitude, friendly service and good quality food. I have many regulars who only come when I am working or personally ask me to make their coffee/food. I have been offered a handful of jobs while working such as Rebel sport, Glue Store, Gluten Free Donuts and Many others. I'm excited for new opportunities and more growth wherever that may be.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Coastal Dental Care
01.2024 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Shift Manager
San Churro
07.2023 - 11.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
Retail Assistant
Glue Store
04.2023 - 06.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Shift Manager
Sherwood Coffee
05.2022 - 06.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Shift Runner
Dominos's Pizza
03.2020 - 04.2022
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Conducted weekly meetings with staff members to address concerns or challenges faced during shifts while sharing updates from management.
- Managed cash flow during shifts to ensure accurate transactions while minimizing discrepancies or losses.
- Optimized shift operations by analyzing performance data, identifying areas for improvement, and implementing necessary changes.
- Received commendation from management for consistently meeting or exceeding shift targets and maintaining high-quality service standards.
- Achieved consistent on-time task completion by managing staff schedules effectively.
- Ensured accurate inventory management through timely stock checks, proper documentation, and efficient ordering processes.
- Improved shift efficiency by implementing effective time management strategies and delegating tasks appropriately.
Warehouse Assistant
Saski Collection
07.2019 - 07.2019
- Prepared orders for shipment by picking, packing, and labelling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
Cleaner/Receptionist
Cooper & Co
02.2017 - 01.2018
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Education
High School Diploma -
O'Connor Catholic College
Armidale, NSWAdditional Information
Angie Taylor - 0423 743 261
Nathan Desfosses : 0400 554 938
Jayden Edwards - 0416 064 743
Timeline
Dental Assistant
Coastal Dental Care
01.2024 - Current
Shift Manager
San Churro
07.2023 - 11.2023
Retail Assistant
Glue Store
04.2023 - 06.2023
Shift Manager
Sherwood Coffee
05.2022 - 06.2023
Shift Runner
Dominos's Pizza
03.2020 - 04.2022
Warehouse Assistant
Saski Collection
07.2019 - 07.2019
Cleaner/Receptionist
Cooper & Co
02.2017 - 01.2018
High School Diploma -
O'Connor Catholic College
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