Tia Bates
Harkness
Summary
My name is Tia Bates, I am 28 years old.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
9
9
years of professional experience
4
4
Certification
Work History
Waitress
Stella Pizza
Taylors Hill
12.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assisted with menu recommendations and special requests to enhance guest experience.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Trained new team members on operational procedures and customer interaction standards.
- Handled cash transactions and balanced cash register at end of shifts.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Processed orders accurately using point-of-sale system, ensuring timely delivery.
- Provided exceptional customer service in fast-paced dining environment.
Sandwich Maker
Cjs Healthy Start
Altona, VIC
10.2016 - 10.2017
- Prepared high-quality sandwiches adhering to food safety and hygiene standards.
- Assisted in inventory management, ensuring fresh ingredients were available for daily operations.
- Collaborated with team members to streamline sandwich assembly processes for improved efficiency.
- Trained new staff on sandwich preparation techniques and operational best practices.
Education
Certificate IV - Hospitality
Institute of Training
Diploma - Early Childhood Education and Care
Institute of Tertiary and Higher Education Australia
02.2026
Certificate III - Early Childhood Education and Care
Ithea Institute
01.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Cash handling
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Allergy awareness
- Food handling safety
- Menu recommendations
Certification
- Vic Responsible Service of Alcohol Licence Current
- Drivers Licence Current
- Food Safety Supervisor Certificate Current
- Working with Children Check
- Early Childhood Education and Care Certificate Issued by Institute of Tertiary and Higher Education Australia Aug 2023 - Current
- Certificate iv in hospitality Issued by Complete hospitality training Aug 2016 - Current
- Certificate iii in Children services Issued by Ashley institute of training Mar 2013 - Current
Languages
English
Timeline
Waitress
Stella Pizza
12.2023 - Current
Sandwich Maker
Cjs Healthy Start
10.2016 - 10.2017
Certificate IV - Hospitality
Institute of Training
Certificate III - Early Childhood Education and Care
Ithea Institute
Diploma - Early Childhood Education and Care
Institute of Tertiary and Higher Education Australia