Tia Braddock
Wagga Wagga,NSW
Summary
Highly efficient Crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
12
12
years of professional experience
Work History
Crew Member
McDonalds
Kooringal, NSW
04.2023 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Contributed to increased sales by upselling menu items and promoting special offers.
Supervisor
McDonald's Restaurant
Deniliquin, NSW
11.2011 - 07.2018
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- responsible for reviewing and monitoring guest counts and sales projections to ensure they are aligned to the shift targets.
- Received, inspected and logged all products and product temperature for accuracy of weekly deliveries whilst maintaining quality.
- Responsible for opening and closing of the store.
- accountable for cash control ensuring that money is managed and deposited in accordance with McDonald's policies and procedures.
- Kept the restaurant compliant with health codes, sanitation requirements and license regulations.
- Entered data promptly and efficiently with accuracy to monitor labour and sales while on shift.
- experience meeting KPI targets regularly.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed and motivated employees to be productive and engaged in work.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Deniliquin High School
Deniliquin, NSW2015
Skills
- Inventory management
- Customer service
- Quality control
- Product knowledge
- Health and Safety
- Staff Management
- Customer Service
- Effective Communication
Additional Information
You might notice a five year gap between jobs in my resume.
During that five year gap i had two children, one was born with health problems so I decided to take some time away from work duties to focus on my families health and personal growth and development for myself.
Once i was ready to return to work i moved from my home town Denliquin to Wagga Wagga in 2022 and was faced with the challenge of extensive childcare waitlists.
while at home i have gained important skills such as;
- Time management.
- Organisation.
- Multitasking.
- Patience and adaptability.
- Negotiation skills.
- Financial management.
- Self Discipline.
- Creativity.
Timeline
Crew Member
McDonalds
04.2023 - Current
Supervisor
McDonald's Restaurant
11.2011 - 07.2018
High School Diploma -
Deniliquin High School