Tia Clark
Blakeview ,SA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
PFD Food Services
02.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Assistant
Carpet Court
01.2022 - 09.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
No Degree - Mechanics And Repairers
Paralowie School
Paralowie, SA12.2017
Skills
- Call Management
- Account Management
- Staff Education and Training
- Data Entry
- Scheduling
- Paperwork Processing
- Complaint Resolution
- Money Handling Abilities
- Appointment Scheduling
- Written Communication
Hobbies
I am passionate about restoring my 1998 Nissan 200SX.
Timeline
Sales Assistant
Carpet Court
01.2022 - 09.2022
Customer Service Representative
PFD Food Services
02.2021 - Current
No Degree - Mechanics And Repairers
Paralowie School