Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Tia Clark

Blakeview ,SA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

PFD Food Services
02.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales Assistant

Carpet Court
01.2022 - 09.2022
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Assisted customers with prompt and polite support in-person and via telephone.
    • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
    • Established rapport with customers using active listening and interpersonal skills.
    • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Education

No Degree - Mechanics And Repairers

Paralowie School
Paralowie, SA
12.2017

Skills

  • Call Management
  • Account Management
  • Staff Education and Training
  • Data Entry
  • Scheduling
  • Paperwork Processing
  • Complaint Resolution
  • Money Handling Abilities
  • Appointment Scheduling
  • Written Communication

Hobbies

I am passionate about restoring my 1998 Nissan 200SX.

Timeline

Sales Assistant

Carpet Court
01.2022 - 09.2022

Customer Service Representative

PFD Food Services
02.2021 - Current

No Degree - Mechanics And Repairers

Paralowie School
Tia Clark