Tia Czarnecka
Summary
Proven leader in the hospitality sector, adept in business development and staff training, with a track record of enhancing customer satisfaction at 'Atomic Bar And Restaurant'. Excels in food safety oversight and fostering professional team environments. Demonstrates exceptional memory retention and dietary support, significantly improving service efficiency and client loyalty. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
6
6
years of professional experience
Work History
Wait Staff Member
Oh Happy Day Cafe
Point Cook, Vic
02.2024 - 11.2024
- Implemented sanitary food handling, holding and service protocols.
- Operated POS terminals to input orders, split bills and calculate totals.
- Set up tables in between patrons to reduce wait times.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
Assistant Restaurant Manager
Atomic Bar And Restaurant
Williams Town, Vic
06.2022 - 02.2024
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Coached staff on strategies to enhance performance and improve customer relations.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Planned menus, adjusted prices, monitored food quality, and portion sizes.
Restaurant Hostess
Rococo
Point Cook, Vic
10.2021 - 06.2022
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Waitress Supervisor
Rendezvous
Point Cook, Vic
02.2019 - 10.2021
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored cash register operations during shifts for accuracy of transactions.
- Delegated work to staff, setting priorities and goals.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
Certificate - Responsible Service of Alcohol
Eclipse Education
Online12-2024
Certificate - Food Allergens
Food Allergens Aware
Online12-2024
Guided Project - Microsoft Excel
Coursera
Online11-2024
Certificate - Responsible Service of Alcohol
Eclipse Education
Online08-2021
Skills
- Dietary support
- Reservation management
- Order accuracy
- Memory retention
- Food safety oversight
- Handling complaints
- Professional appearance
- Menu design
- POS system operation
- Food allergy awareness
- Staffing requirements
- Business development
- Staff training
Timeline
Wait Staff Member
Oh Happy Day Cafe
02.2024 - 11.2024
Assistant Restaurant Manager
Atomic Bar And Restaurant
06.2022 - 02.2024
Restaurant Hostess
Rococo
10.2021 - 06.2022
Waitress Supervisor
Rendezvous
02.2019 - 10.2021
Certificate - Responsible Service of Alcohol
Eclipse Education
Certificate - Food Allergens
Food Allergens Aware
Guided Project - Microsoft Excel
Coursera
Certificate - Responsible Service of Alcohol
Eclipse Education
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