Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Robson-Hanley

Seaton,SA

Summary

I am a motivate and determined individual looking for a change of pace in my career, i have currently been working for a trade company alongside Housing trust SA. I manage a large team and am looking to move into another office role.

I have always worked in a customer service focused job role and take pride in making everyone's experience the best that it can be each and every time.

I have great time management skills, organisational skills and i work well individually and as a team.

I would love to join the team and begin a new and exciting challenge.

Overview

6
6
years of professional experience

Work History

Office Administrator

Teritory Trade Services
12.2022 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Managed a large team of plumbers, scheduling work load and managing day to day tasks.
  • Inputting information over multiple softwares.


Bar Manager

Crazy Horse Revue
12.2020 - 12.2022
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Consulted with managers to organize special events and promotions.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Improved customer service rankings by resolving issues quickly and accurately.

Independent contractor

Brooke business, Hindmarsh
10.2020 - 12.2020
  • Commissions job included face to face customer service, set up and pack up of sites, money handling, adaptability to new clients, group office work
  • The crazy horse revue/ Waitress/ bar staff.

Hungry jacks/ Crew member

11.2017 - 11.2020
  • Job role included customer service, money handling, use of a till, stock rotation, time management, basic cleaning and maintenance, delivery orders and more
  • Left the company due to new opportunities arising.

Education

High School Diploma -

Findon High School
2019

ATEC - Cert 3 disability care - undefined

RSA -

Clubs SA
2018

Skills

  • Customer Relationship Management
  • Copying and Scanning
  • Performance Improvement
  • Coordinate Schedules
  • Microsoft Office
  • Administrative Arrangements
  • Call Transfers
  • Supervision Abilities
  • Office Reception
  • Handling Complaints
  • Overcoming Obstacles
  • Strategic Planning
  • Information Uploading
  • Staff Training
  • Time Management

Timeline

Office Administrator

Teritory Trade Services
12.2022 - Current

Bar Manager

Crazy Horse Revue
12.2020 - 12.2022

Independent contractor

Brooke business, Hindmarsh
10.2020 - 12.2020

Hungry jacks/ Crew member

11.2017 - 11.2020

High School Diploma -

Findon High School

ATEC - Cert 3 disability care - undefined

RSA -

Clubs SA

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Tia Robson-Hanley