Tia Hinkley
Warrnambool
Summary
Passionate about delivering exceptional customer service and creating memorable experiences in the tourism and retail industries. Broadening expertise and seeking opportunities to contribute strong communication skills, attention to detail, and ability to work effectively in fast-paced environments. Committed to continuous learning and adapting to industry trends to drive business growth and exceed customer expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Assistant
Strandbags
09.2022 - Current
- Managed inventory effectively.
- Executed till operations with precision.
- Boosted product visibility with targeted merchandising concepts.
- Optimized strategies to achieve sales goals within established budgets and KPIs.
- Monitored supplies and replenished merchandise to meet demand.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Retail Assistant
Autograph
08.2023 - 01.2025
- Processed payments swiftly.
- Optimized product arrangement to maximize aesthetic appeal and customer engagement.
- Enhanced sales performance by successfully meeting KPIs and staying within allocated budgets.
- Monitored and replenished supplies to optimize availability.
- Performed daily store opening and closing operations.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Assistant Manager
Zambreros
01.2019 - 09.2022
- Streamlined item ordering process to ensure timely replenishment.
- Performed thorough cleaning and sanitation of dishes.
- Crafted fresh and flavorful salsas daily.
- Performed meticulous cleaning duties, ensuring high levels of hygiene and order.
- Cleaned and mopped floors efficiently.
- Performed efficient reconciliation of financial statements.
- Processed transactions efficiently using till and cash handling expertise.
- Guided employees through various responsibilities in the restaurant.
Kitchen Hand
Myrtle Bar and Kitchen
01.2018 - 01.2019
- Handled herbs with precision during food preparation.
- Operated dishwashing equipment efficiently during peak hours.
- Ensured hygienic maintenance by mopping floors, sanitizing benches, and cleaning dishwashers.
Waitress/Bartender
The Reunion Cafe, Bar & Restaurant
01.2017 - 01.2018
- Managed order-taking efficiently.
- Executed polishing procedures to ensure spotless dining utensils.
- Delivered exceptional table service ensuring guest satisfaction.
- Executed table clearing duties to maintain cleanliness.
- Prepared various beverage orders efficiently.
- Handled telephone inquiries with professionalism.
Front of house/ Delivery Driver
Alexs Pizza
01.2017 - 12.2017
- Processed customer orders efficiently.
- Cleaned dishes promptly and efficiently.
- Executed efficient and timely deliveries.
- Managed meal orders and ensured timely service delivery, enhancing efficiency.
Back Of House/ Dining Room
Mcdonald's Central
01.2015 - 01.2017
- Followed procedures for safe food preparation, assembly, and presentation
- Adhered to the quality and work standards of the chain
- Maintained cleanliness in the work stations
- Cleaned dining room
Education
Certificate IV - Travel & Tourism
South West TAFE
Warrnambool, VIC11.2017
Year 12 -
Emmanuel College
Warrnambool, VIC12.2015
Skills
- Quick Learner
- Customer service
- Patience and empathy
- Time management capabilities
- POS system operation
- Cash register operation
- Order processing
- Sales floor organization
- Upselling strategies
- Retail transactions processing
- Product knowledge expertise
- Cash handling accuracy
- Conflict resolution techniques
- Brand representation
- Inventory tracking
- Product merchandising
- Multitasking
- Product restocking
Certification
- Responsible Service of Alcohol Certificate, updated
- Food safe supervisor course, 2022
Community Service
- Open Day Tour Guide, Emmanuel College, Warrnambool, VIC, 2010
- Volunteer/Coach, Little Athletics, Warrnambool, VIC, 2013, Present
- Animal Farm, Fun 4 Kids, Warrnambool, VIC, 2011, 2013
- Tiny Tots, Fun 4 Kids, Warrnambool, VIC, 2016
- Global partnership program - East Timor, Destination Dreaming- Emmanuel College, Warrnambool, VIC, 2015
- Customer Service and dealing with tough situations, Victorian Dance Festival, Melbourne, Melbourne, VIC, 2017
- Ticketing - Scanning the tickets at the entry., Fun 4 Kids, Warrnambool, VIC, 2017
- Ticketing and greeting people., Great ocean road Tourism Conference, Warrnambool, VIC, 2017
- Waitressing and set up., South Rovers Football & Netball Club, Warrnambool, VIC, 2017
- Learnt Reception, Concierge and helped with the luggage., China Hotel placement, Regal Shanghai East Asia Hotel, 2017
Hobbies and Interests
- Reading
- Athletics
- Cooking
- Music & dancing
- Art
- Travel
- Tourism
Timeline
Retail Assistant
Autograph
08.2023 - 01.2025
Retail Assistant
Strandbags
09.2022 - Current
Assistant Manager
Zambreros
01.2019 - 09.2022
Kitchen Hand
Myrtle Bar and Kitchen
01.2018 - 01.2019
Waitress/Bartender
The Reunion Cafe, Bar & Restaurant
01.2017 - 01.2018
Front of house/ Delivery Driver
Alexs Pizza
01.2017 - 12.2017
Back Of House/ Dining Room
Mcdonald's Central
01.2015 - 01.2017
Certificate IV - Travel & Tourism
South West TAFE
Year 12 -
Emmanuel College
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