Tia Kingi
Brisbane,QLD
Summary
Experienced in guest services reception, with demonstrated skills in customer service, problem-solving, and multitasking. Strengths include strong verbal communication, a professional demeanor, and ability to handle stressful situations calmly. Contributed significantly to enhancing guest satisfaction in previous roles by ensuring their needs were met promptly and courteously.
Overview
6
6
years of professional experience
Work History
Guest Services Receptionist
The Point Brisbane Hotel
Kangaroo Point, QLD
11.2023 - Current
- Worked collaboratively with other departments to ensure all guest needs were met promptly.
- Answered incoming calls from customers seeking assistance or information regarding hotel amenities.
- Provided concierge services by offering recommendations of local attractions, shopping, and dining options.
- Greeted guests upon arrival and provided them with information about the hotel services.
- Assisted with various administrative tasks associated with running a front desk operation.
- Provided directions to guests needing assistance navigating around the city.
Housekeeping Room Attendant
The Point Brisbane Hotel
Kangaroo Point, QLD
05.2022 - 11.2023
- Collaborated with team members to ensure timely completion of assigned tasks.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Replenished room amenities according to established guidelines.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Followed safety procedures when using chemical cleaners and power equipment.
Cafe Assistant
Woodroom Cafe
Loganholme, QLD
02.2019 - 09.2020
- Followed health and safety regulations when handling food items or operating machinery.
- Communicated effectively with colleagues in order to ensure smooth operations throughout shifts.
- Monitored customer feedback forms and addressed any complaints or issues raised promptly.
- Performed cashier duties such as handling payments, issuing receipts and counting money back to customers.
- Greeted customers upon their arrival at the cafe and provided them with menu options.
- Assisted in preparing coffee, tea and other beverages according to customers' orders.
- Stocked inventory of food items such as pastries, sandwiches and salads.
Education
High School Diploma -
Beenleigh State High School
Beenleigh11-2018
Skills
- Front desk operations
- Customer service
- Concierge services
- Communication skills
- Problem solving
- Time management
- Team collaboration
- Attention to detail
- Team player attitude
- Flexible schedule availability
- Organizational skills
- Active listening
References
- Duty Manager at The Point Brisbane Hotel - Teri Kaye-Ivitu 0474565168 / ttki_8888@hotmail.com
Timeline
Guest Services Receptionist
The Point Brisbane Hotel
11.2023 - Current
Housekeeping Room Attendant
The Point Brisbane Hotel
05.2022 - 11.2023
Cafe Assistant
Woodroom Cafe
02.2019 - 09.2020
High School Diploma -
Beenleigh State High School
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