Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
AssistantManager
Tia Macaulay

Tia Macaulay

322 Oxford Street, Leederville,WA

Summary

Highly motivated and reliable individual with strong communication skills and an outstanding work ethic. Ability to work effectively autonomously and within a team, to adapt to new environments and overcome challenges. Enthusiastic and friendly nature displayed through a positive attitude and desire to enhance my knowledge. A passion to empower and guide individuals to succeed in personal health and fitness goals and foster client retention through my charismatic, open personality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Network Case Management
08.2022 - Current
  • Enhance client's personal, physical and intellectual development whilst assisting with day-to-day tasks.
  • Empower and encourage individuals to improve their quality of life through goal-setting, active listening and decision making.
  • Keep detailed daily logs with care actions, patient behaviour, and incidents.
  • Working with avase variety of individuals of different age, race/cultural and gender.
  • Providing high levels of physical and emotional support
  • Medication administration

Cafe Worker

Bites By D
01.2022 - 08.2022
  • Performed food preparation and adhered to company quality standards and WSH regulations (Work Health and Safety Act)
  • Worked within a fast-paced environment and ensured tasks were done in a timely manner.
  • Ensured a high quality of customer service while making every interaction positive
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.

Retail Assistant

David Jones
07.2021 - 08.2022
  • Developed sound product knowledge to understand and provide customers with the best service.
  • Used critical thinking and problem solving to determine a positive outcome to issues when arisen.
  • Worked as part of a large team.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Developed strong rapport with customers and created positive impression of business.

Retail Assistant

The Good Grocer IGA
08.2020 - 07.2021
  • Worked as part of a team to ensure timely completion of tasks within the fast-paced environment.
  • Development of sound interpersonal skills and open communication.
  • Handled cashier services and worked as a team member in the deli compartment.
  • Performed food preparation, whilst maintaining a clean and organised kitchen in line with WSH regulations (Work Health and Safety Act).

Retail Assistant

Puma
11.2019 - 02.2020
  • Utilised open communication, listening and problem-solving skills to de-escalate disgruntled customers and ensure successful conflict resolution.
  • Developed product knowledge to provide customers with products best suited to their individual needs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

Certificate IV in Fitness - Health And Physical Fitness

Australian Institute of Fitness
Perth, WA

Fitness Essentials Pre-Requisite (Cert III) - Health And Fitness

Australian Institute of Fitness
Perth, WA

Bachelor of Health Promotion - Health Education

University of Notre Dame Australia
Fremantle, WA

Certificate IV in Preparations Health And Nursing - Health Education

North Metropolitan TAFE
Mount Lawley, WA

Shenton College
Shenton Park, WA

Mercedes College
Perth, WA

Skills

  • Motivation
  • Communication
  • Interpersonal Connection
  • Positive attitude
  • Eager to learn
  • Leadership

Certification

  • Fitness Essentials (Cert III Pre Req) Australian Institute of Fitness
  • Certificate IV in Fitness (AIF)
  • First Aid & CPR
  • Certificate IV in Preparation for Health & Nursing Studies
  • NDIS (National Disability Insurance Scheme) Check

Additional Information

Yolande Stirling

Rehabilitation Support/NCM Manager

yolande@networkcms.com.au



Timeline

Disability Support Worker

Network Case Management
08.2022 - Current

Cafe Worker

Bites By D
01.2022 - 08.2022

Retail Assistant

David Jones
07.2021 - 08.2022

Retail Assistant

The Good Grocer IGA
08.2020 - 07.2021

Retail Assistant

Puma
11.2019 - 02.2020

Certificate IV in Fitness - Health And Physical Fitness

Australian Institute of Fitness

Fitness Essentials Pre-Requisite (Cert III) - Health And Fitness

Australian Institute of Fitness

Bachelor of Health Promotion - Health Education

University of Notre Dame Australia

Certificate IV in Preparations Health And Nursing - Health Education

North Metropolitan TAFE

Shenton College

Mercedes College
Tia Macaulay