Tia Macaulay
Mount Hawthorn,NSW
Summary
Highly motivated and reliable individual with strong communication skills and an outstanding work ethic. Ability to work effectively autonomously and within a team, to adapt to new environments and overcome challenges. Enthusiastic and friendly nature displayed through a positive attitude and desire to enhance my knowledge. A passion to empower and guide individuals to succeed in personal health and fitness goals and foster client retention through my charismatic, open personality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cafe Worker
Bites By D
Perth, WA
01.2022 - 08.2022
- Performed food preparation and adhered to company quality standards and WSH regulations (Work Health and Safety Act)
- Worked within a fast-paced environment and ensured tasks were done in a timely manner.
- Ensured a high quality of customer service while making every interaction positive
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Retail Assistant
David Jones
Perth, WA
07.2021 - 08.2022
- Developed sound product knowledge to understand and provide customers with the best service.
- Used critical thinking and problem solving to determine a positive outcome to issues when arisen.
- Worked as part of a large team.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed strong rapport with customers and created positive impression of business.
Sales Manager
Rumble Boxing
Subiaco, WA
06.2026 - Current
- Led sales team to meet quarterly targets through strategic planning and performance analysis.
- Fostered strong relationships with key clients, enhancing customer satisfaction and loyalty.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Boxing Coach and Personal Trainer
Rumble Boxing
Subiaco, WA
06.2024 - Current
- Conducted individual and group training sessions, ensuring proper technique and safety protocols.
- Educate clients on proper exercise technique, reducing risk of injury during workouts
- Motivate clients to stay on track with fitness goals
- Trained clients during strength, cardiovascular exercise and stretching.
Disability Support Worker
Network Case Management
Perth, WA
08.2022 - Current
- Enhance client's personal, physical and intellectual development whilst assisting with day-to-day tasks.
- Empower and encourage individuals to improve their quality of life through goal-setting, active listening and decision making.
- Keep detailed daily logs with care actions, patient behaviour, and incidents.
- Working with avase variety of individuals of different age, race/cultural and gender.
- Providing high levels of physical and emotional support
- Medication administration
Manager
Alchemy Saunas
City Beach
03.2025 - 02.2026
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Detailed cleaning and maintenance of sauna facilities, cold plunge and shared spaces.
- Oversaw day to day operations.
Retail Assistant
The Good Grocer IGA
Perth, WA
08.2020 - 07.2021
- Worked as part of a team to ensure timely completion of tasks within the fast-paced environment.
- Development of sound interpersonal skills and open communication.
- Handled cashier services and worked as a team member in the deli compartment.
- Performed food preparation, whilst maintaining a clean and organised kitchen in line with WSH regulations (Work Health and Safety Act).
Retail Assistant
Puma
Perth, WA
11.2019 - 02.2020
- Utilised open communication, listening and problem-solving skills to de-escalate disgruntled customers and ensure successful conflict resolution.
- Developed product knowledge to provide customers with products best suited to their individual needs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Certificate IV in Fitness - Health And Physical Fitness
Australian Institute of Fitness
Perth, WAFitness Essentials Pre-Requisite (Cert III) - Health And Fitness
Australian Institute of Fitness
Perth, WABachelor of Health Promotion - Health Education
University of Notre Dame Australia
Fremantle, WACertificate IV in Preparations Health And Nursing - Health Education
North Metropolitan TAFE
Mount Lawley, WAShenton College
Shenton Park, WAMercedes College
Perth, WASkills
- Motivation
- Communication
- Interpersonal Connection
- Positive attitude
- Eager to learn
- Leadership
Certification
- Fitness Essentials (Cert III Pre Req) Australian Institute of Fitness
- Certificate IV in Fitness (AIF)
- First Aid & CPR
- Certificate IV in Preparation for Health & Nursing Studies
- NDIS (National Disability Insurance Scheme) Check
Additional Information
Georgie Taylor
Lead Trainer Rumble Boxing
georgie@doyourumble.com.au
Sharyn Polce
Head of Community Alchemy Saunas
0417 924 980
Timeline
Sales Manager
Rumble Boxing
06.2026 - Current
Manager
Alchemy Saunas
03.2025 - 02.2026
Boxing Coach and Personal Trainer
Rumble Boxing
06.2024 - Current
Disability Support Worker
Network Case Management
08.2022 - Current
Cafe Worker
Bites By D
01.2022 - 08.2022
Retail Assistant
David Jones
07.2021 - 08.2022
Retail Assistant
The Good Grocer IGA
08.2020 - 07.2021
Retail Assistant
Puma
11.2019 - 02.2020
Certificate IV in Fitness - Health And Physical Fitness
Australian Institute of Fitness
Fitness Essentials Pre-Requisite (Cert III) - Health And Fitness
Australian Institute of Fitness
Bachelor of Health Promotion - Health Education
University of Notre Dame Australia
Certificate IV in Preparations Health And Nursing - Health Education
North Metropolitan TAFE
Shenton College
Mercedes College