Tia Manias
Melbourne,Victoria
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Area Manager
Body Catalyst
12.2021 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Oversaw budget planning, strategy development, and community outreach for the organization.
- Resolved conflicts promptly to promote a positive environment for customers.
- Dedicated to expanding client bases by building lasting relationships.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
UNDERWRITTING ADMINISTRATOR
Linkt Group - Australia Super
09.2021 - 12.2021
- Ability to maintain confidentiality
- Strong analytical skills and attention to detail
- Excellent communication and negotiation skills
- Ability to multitask and work under pressure to meet strict deadlines
- Investigating information received from reports and other business units and making appropriate updates to the policy
- Delivered on commitments and shared best practices with teammates to enhance performance
- Consistently handled high volume caseload and met demanding turnaround timeframes
- Record loan denials and specific basis for declining application
- Assist with technical underwriting issues and questions
- Applied knowledge of underwriting fundamentals and standard industry practices
- Ability to maintain confidentiality
- Strong analytical skills and attention to detail
- Understanding of basic financial principles and processes.
EXECUTIVE NANNY, EDUCATIONAL CARE PROVIDER & PERSONAL ASSISTANT
Casual Private Employment
05.2020 - 01.2021
- Supervising, caring, and providing for the essential needs of kids of all ages
- Nappy changing and toilet training/toileting duties
- Preparing age-appropriate meals for children as required
- Doing any necessary laundry for the children as required
- Provide developmentally appropriate games and activities, engaging projects and crafts at home and schedule/plan fun outings and events
- Ensure children's safety during indoor and outdoor activities
- Plan and implement educational activities as required for the children
- Taking children to school/classes/social activities in the future
- Attending Saturday sporting events
- Making morning tea and lunch
- Organising activities for play time
- Tidying kid's bedrooms and living spaces
- Keeping the home neat and tidy (general tidying, making beds, cleaning surfaces, vacuuming)
- Professional/personal assistance-based support for parents where required, including but not limited to: Administrative support, Coordination of correspondence, Managing emails, Ad-hoc tasks.
ACCOUNTS AND ADMINISTRATION ASSISTANT
Conias Corporation Group
01.2015 - 01.2021
- Answering all incoming phone calls
- Ordering and keeping adequate Stationery Supplies
- Welcoming and assisting guests
- Managing Incoming / Outgoing mail
- Maintaining of Kitchen supplies
- Monitoring up and assisting with events
- Preparing and producing high quality documentation including reports, spreadsheets & correspondence
- Developing, preparing, and writing company policies & procedures
- Creating Templates / Forms, editable electronically
- Maintaining various safety registers
- Processing and payments of invoices
- Raising purchase orders
- Responsible for the co-ordination of meetings and taking minutes
- Responsible for monitoring and managing of electronic archiving systems including scanning
- Updating our Customers data files & contact information
- Data Entry of Time-Sheets
- Ad hoc administration duties as directed.
DENTAL ASSISTANT & ADMINISTRATION MANAGER
Christos & Paraskevi Maria Dental Clinic
06.2019 - 05.2020
- Providing the practice owners with daily and weekly reports
- Dental assistant responsibilities including but not limited to: Processing of dental x-rays
- Maintaining patient records and lab requirements
- Sterilising instruments and equipment
- Processing of billing and insurance claims
- Preparing orthodontic equipment and assisting with extractions, impactions, fillings, implants, local anaesthesia, suture placements/removals and biopsies
- Maintaining a clean and welcoming environment to ensure patient comfort and safety
- Receiving, processing, and prioritising a large volume of incoming communications, including emails and phone calls
- Follow up clients in relation to upcoming appointments, no-shows, and cancellations
- Accurately record patient medical and dental histories and update treatment information in patient charts
- Monthly reporting to track and monitor key performance factors, growth of the practice and to identify efficiency opportunities
- Chart filling and cash handling.
LEAD EDUCATOR
Greek Orthodox Community (GOC) of St George
01.2016 - 05.2019
- Plan and implement innovative and high-quality educational programs for each individual child
- Working with children from Birth-6 years
- Fostering the well-being and development of all individuals associated with the service through the creation of a secure, nurturing and supportive environment
- Working collaboratively as a member of a team with the service Director to maintain the highest possible standards of care
- Maintain all documentation required to support children's learning and development including: Providing individualised programs for children's personal development
- Identifying children's needs and ensuring they are met
- Administrative work including: Replying to and Sending Emails, Answering phones, Data Entry into Quikids (Childcare Family Data Program), Filing and Archiving, Communicating and Liaising with Families, Ensuring all documentation is private and confidential
- Supporting and maintaining strong partnerships with children and families
- Participating together with the community, schools and congregation in learning opportunities.
ASSISTANT STORE MANAGER
Seafolly Australia
01.2014 - 01.2015
- Assist in rostering, inventory management, stock control and financial reporting
- Maintain outstanding store condition and visual merchandising standards
- Dealing with customer complaints
- Manage point-of-sale processes
- Ensure high levels of customer satisfaction through excellent sales service
- Achieve sales budgets and KPI benchmarks for the store
- Deliver a personalised customer service experience
- Be approachable and work successfully as part of the team
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Analyzed customer feedback and implemented strategies to improve customer experience
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
Education
DIPLOMA IN EARLY CHILDHOOD -
Metropolitan South Institute of TAFE
DIPLOMA IN COUNSELLING -
Metropolitan South Institute of TAFE
Skills
- Strong relationship-building skills
- Open and inquisitive mind with desire to learn
- Excellent verbal and written communication skills and ability to multitask and manage tight deadlines
- Honest and ethical approach to duties
- Flexible and adaptable to meet immediate needs and future challenges
- Ability to make reasonable decisions and exercise judgement
- Open and accountable and of high integrity
- Operations Management
- Business Development and Planning
- Relationship Building and Management
- Recruitment and Hiring
- Employee Scheduling
- Goals and Performance
- Staff Management
- Staff Training and Development
Languages
English
Greek
References
Available on request
Timeline
Area Manager
Body Catalyst
12.2021 - Current
UNDERWRITTING ADMINISTRATOR
Linkt Group - Australia Super
09.2021 - 12.2021
EXECUTIVE NANNY, EDUCATIONAL CARE PROVIDER & PERSONAL ASSISTANT
Casual Private Employment
05.2020 - 01.2021
DENTAL ASSISTANT & ADMINISTRATION MANAGER
Christos & Paraskevi Maria Dental Clinic
06.2019 - 05.2020
LEAD EDUCATOR
Greek Orthodox Community (GOC) of St George
01.2016 - 05.2019
ACCOUNTS AND ADMINISTRATION ASSISTANT
Conias Corporation Group
01.2015 - 01.2021
ASSISTANT STORE MANAGER
Seafolly Australia
01.2014 - 01.2015
DIPLOMA IN EARLY CHILDHOOD -
Metropolitan South Institute of TAFE
DIPLOMA IN COUNSELLING -
Metropolitan South Institute of TAFE
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