Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer

Tia Manning

Brisbane,Australia

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the McDonald's industry. I received the promotion of Crew Coach within 6 months of working, as well as receiving many other awards for my outstanding effort and dedication. I also have strong knowledge of managerial duties, as a part of management training i was completing. Motivated to maintaining customer satisfaction and contribute to company success. Specialise in speed, quality and process optimisation.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Volunteer

RSPCA
Wacol, QLD
06.2020 - Current
  • Assessed animal behavior to create online and paper profiles for potential adopters.
  • Bathed animals and performed related animal grooming and care in preparation for adoption events.
  • Observed and monitored animals for signs of illness or injury to report symptoms and overall animal health to supervisor.
  • Cared for animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.
  • Provided humane care of domestic and wild animals.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.

Front End Customer Service Associate

Mc'Donalds
Browns Plains, QLD
06.2020 - 01.2022
  • Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Delivered consistently accurate orders, special requests and menu alterations.
  • Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
  • Processed credit card and debit payments systems, providing accurate charges and credits.
  • Operated POS terminals and cash drawer balancing.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

Senior Graduate Certificate -

Calamvale Community College
Calamvale
11.2021

Skills

  • Operations support
  • Team collaboration
  • Recordkeeping
  • Telephone etiquette
  • Strong communication
  • Problem-solving

Certification

Certificates I have completed:

-Certificate III in Business

-Certificate II in Animal Studies


Currently completing:

-Certificate IV in Veterinary Nursing

-Certificate III in Retail

Timeline

Volunteer

RSPCA
06.2020 - Current

Front End Customer Service Associate

Mc'Donalds
06.2020 - 01.2022

Senior Graduate Certificate -

Calamvale Community College

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Tia Manning