Tia McMinn

• Kept office operations running smoothly by providing effective leadership and administrative skills.
• Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
• Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
• Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
• Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.

• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Throughout my four years as a hairdresser, i was also in the role of reception. Skill set as follows;

• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered central telephone system and directed calls accordingly.
• Assisted with onboarding new clients and securing paperwork completion.
• Organized, maintained and updated information in computer databases.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Routed incoming mail and messages to relevant personnel without delay.

• Maintained tidy and organized store environment to comply with cleanliness standards.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Assisted customers with prompt and polite support in-person and via telephone.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Processed customer returns to manage smooth refunds and exchanges following store procedures.
• Increased sales and customer satisfaction through personalized servicing.

• Worked well with teammates and accepted coaching from management team.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Assisted other team members to achieve goals.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Accurately operated cash register to process customer payments.