Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tia Robertson

Summary

Professional and experienced sales professional prepared for this role. Strong focus on team collaboration and achieving results. Known for flexibility, reliability, and effective communication.

Experienced with customer interaction, delivering sales solutions, and understanding client needs. Utilizes effective communication and problem-solving abilities to enhance customer satisfaction. Track record of supporting team goals and fostering positive client relationships.

Overview

6
6
years of professional experience

Work History

Sales Assistant

Prouds The Jewellers
03.2024 - Current
  • Assisted customers in selecting and purchasing jewellery, providing tailored recommendations based on preferences.
  • Maintained inventory accuracy through regular stock checks and effective merchandise organization.
  • Processed sales transactions efficiently using point-of-sale systems, ensuring quick service delivery.
  • Supported team members by training new staff on product knowledge and customer service protocols.
  • Resolved customer inquiries and concerns professionally, contributing to overall satisfaction and loyalty.
  • Assisted customers with prompt and polite support in-person and via telephone.

Supervisor

Flipout
03.2022 - 12.2023
  • Supervised daily operations, ensuring adherence to safety protocols and quality standards.
  • Trained new employees on operational procedures and company policies.
  • Coordinated workflow among team members to optimize productivity and efficiency.
  • Collaborated with management to develop training materials for ongoing employee development.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Coffee Specialist

Nespresso
11.2021 - 01.2022
  • Curated and maintained inventory of specialty coffee beans, ensuring product quality and freshness.
  • Enhanced customer experience by providing expert knowledge on coffee origins and brewing methods.
  • Implemented efficient workflows for beverage preparation, reducing wait times during peak hours.
  • Increased store revenue through upselling of products and promoting seasonal offerings.
  • Maintained knowledge of industry trends and innovations, sharing insights with colleagues to improve overall service quality.

Hospitality Worker

The Mona Vale
05.2021 - 10.2021
  • Delivered exceptional customer service in fast-paced hospitality environment.
  • Assisted in training new staff on operational procedures and customer engagement techniques.
  • Ensured cleanliness and organization of dining areas to enhance guest experience.
  • Managed inventory levels and coordinated supply orders to minimize shortages.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.

Sales Assistant

Colette By Colette Hayman
10.2019 - 03.2020
  • Monitored sales trends to identify opportunities for upselling or cross-selling products effectively.
  • Participated in regular team meetings, sharing insights to improve sales strategies and operational efficiency.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.

Education

Bachelor of Social Science - Sociology

University of Wollongong
Wollongong, NSW

High School Diploma -

Northern Beaches Christian School
Terrey Hills, NSW
11-2020

Skills

  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management
  • Opening and closing procedures
  • Visual merchandising
  • Customer needs assessment
  • Upselling strategies
  • Sales target achievement
  • Reliable and responsible
  • Positive customer engagement

Languages

English
Native or Bilingual

Timeline

Sales Assistant

Prouds The Jewellers
03.2024 - Current

Supervisor

Flipout
03.2022 - 12.2023

Coffee Specialist

Nespresso
11.2021 - 01.2022

Hospitality Worker

The Mona Vale
05.2021 - 10.2021

Sales Assistant

Colette By Colette Hayman
10.2019 - 03.2020

Bachelor of Social Science - Sociology

University of Wollongong

High School Diploma -

Northern Beaches Christian School

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Tia Robertson