Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tia Rozen

Melbourne,Australia

Summary

Open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges. Customer-focused hospitality and retail professionals dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting, and management systems.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Industrie Clothing
Melbourne, Vic
06.2023 - Current
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Stocked shelves with merchandise according to company standards.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Processed returned merchandise according to company policies.

Private Nanny

Self Employed
04.2019 - Current
  • Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
  • Provided supervision and guidance to ensure safety of children in all situations.
  • Maintained a safe, healthy and nurturing environment for the children in their home.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
  • Assisted with homework, tutoring and school projects as needed.
  • Prepared meals according to dietary needs of the family's children.
  • Took children on outings such as parks, library visits, sports events or educational trips.
  • Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
  • Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.

Supervisor

Caufield Fish and Chips
02.2021 - 03.2023
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assessed company operations for compliance with safety standards.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Recorded quantity, type and value of materials or items received.
  • Stocked shelves with newly arrived products.

Sales Associate

Michael Hill Jeweler
Southland, Vic
09.2022 - 02.2023
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Tracked sales performance metrics to identify trends in the market place.

Supervisor

Dominoes
04.2021 - 02.2023
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Answered questions regarding menu items, special offers and other restaurant information.
  • Took orders accurately and communicated them to the kitchen staff promptly.
  • Served food and drinks to customers in a timely manner.
  • Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Restocked supplies of condiments, beverages and other items as needed.
  • Monitored inventory levels for all items used in the hospitality area.

Waitress

Fonda
Chapel St
07.2020 - 09.2021
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Replenished beverages when necessary.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Communicated daily specials to customers.
  • Prepared checks accurately and processed payments promptly.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Performed basic math calculations when computing bills for customers' meals.
  • Participated in team meetings to discuss new menu items or changes in policy.

Education

High School Diploma -

Methodist Ladies College
Kew, Vic
11-2023

Skills

  • Customer Service
  • Loss Prevention
  • Retail Merchandising Expertise
  • Customer Engagement
  • Sales Expertise
  • Upselling Strategies
  • Teamwork
  • Quality Assurance
  • Critical Thinking
  • Supervision and Leadership

Certification

  • Certificates 1, 2, 3, and 4 in Cosmetology (completed)
  • Drivers license
  • First Aid
  • Responsible service of Alcohol

Languages

Afrikaans
Limited

Timeline

Retail Sales Associate

Industrie Clothing
06.2023 - Current

Sales Associate

Michael Hill Jeweler
09.2022 - 02.2023

Supervisor

Dominoes
04.2021 - 02.2023

Supervisor

Caufield Fish and Chips
02.2021 - 03.2023

Waitress

Fonda
07.2020 - 09.2021

Private Nanny

Self Employed
04.2019 - Current

High School Diploma -

Methodist Ladies College

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Tia Rozen