Tia Rozen
Melbourne,Australia
Summary
Open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges. Customer-focused hospitality and retail professionals dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting, and management systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Industrie Clothing
Melbourne, Vic
06.2023 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Tracked inventory levels throughout the day and restocked items as needed.
- Processed returned merchandise according to company policies.
Private Nanny
Self Employed
04.2019 - Current
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Assisted with homework, tutoring and school projects as needed.
- Prepared meals according to dietary needs of the family's children.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
Supervisor
Caufield Fish and Chips
02.2021 - 03.2023
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Determined consumer needs to provide products and services appealing to larger market.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
Sales Associate
Michael Hill Jeweler
Southland, Vic
09.2022 - 02.2023
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in the market place.
Supervisor
Dominoes
04.2021 - 02.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Answered questions regarding menu items, special offers and other restaurant information.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Served food and drinks to customers in a timely manner.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Restocked supplies of condiments, beverages and other items as needed.
- Monitored inventory levels for all items used in the hospitality area.
Waitress
Fonda
Chapel St
07.2020 - 09.2021
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
- Checked back with customers throughout meal service to ensure satisfaction.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Participated in team meetings to discuss new menu items or changes in policy.
Education
High School Diploma -
Methodist Ladies College
Kew, Vic11-2023
Skills
- Customer Service
- Loss Prevention
- Retail Merchandising Expertise
- Customer Engagement
- Sales Expertise
- Upselling Strategies
- Teamwork
- Quality Assurance
- Critical Thinking
- Supervision and Leadership
Certification
- Certificates 1, 2, 3, and 4 in Cosmetology (completed)
- Drivers license
- First Aid
- Responsible service of Alcohol
Languages
Afrikaans
Limited
Timeline
Retail Sales Associate
Industrie Clothing
06.2023 - Current
Sales Associate
Michael Hill Jeweler
09.2022 - 02.2023
Supervisor
Dominoes
04.2021 - 02.2023
Supervisor
Caufield Fish and Chips
02.2021 - 03.2023
Waitress
Fonda
07.2020 - 09.2021
Private Nanny
Self Employed
04.2019 - Current
High School Diploma -
Methodist Ladies College