Tia Welch
Noosa,QLD
Summary
Reliable and enthusiastic professional with several years of experience in reception, concierge and customer service areas. Skilled in customer engagement, team collaboration and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2027
2027
years of professional experience
Work History
Guest Service Agent
Mantra French Quarter
Noosa, QLD
07.2025 - Current
- Welcomed guests and provided information about hotel amenities and services.
- Oversaw guest check-in and check-out, managing reservations and processing payments to ensure smooth guest experiences.
- Addressed guest inquiries and complaints with professionalism, enhancing guest satisfaction and fostering positive relationships.
- Input guest information into computer system with accuracy and efficiency, streamlining registration process.
Guest Relations Agent
Setsu Niseko
Hokkaido, Japan
2024 - 2025
- Ensured our apartment owners, penthouse guests, and VIP visitors were efficiently assisted with all concierge tasks. Booking all experiences, restaurant reservations, and transport prior to their arrival.
- Greeted guests warmly at the reception and provided personalized assistance, including an in-room check-in for our penthouse guests.
- Prepared welcome amenities for arriving penthouse guests and placed them in the room.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
Concierge Team Member
Setsu Niseko
Hokkaido, Japan
2023 - 2024
- Coordinated transportation arrangements to ensure seamless guest arrivals and departures.
- Provided detailed information about local attractions and services to enhance guest experience.
- Managed guest inquiries and efficiently resolved issues to maintain high satisfaction levels.
- Cultivated relationships with local vendors and service providers to enrich guest experiences.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Administration and Customer Service Supervisor
Season’s IGA Noosa
Noosa, QLD
2019 - 2023
- Trained staff on product knowledge and customer interaction techniques to enhance customer satisfaction.
- Assisted customers with product inquiries and promptly resolved complaints to maintain high service standards.
- Supervised and trained customer service staff, fostering a culture of excellence in service delivery.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Sunshine Beach State High School
Sunshine Beach, QLD11-2020
Skills
- Customer service
- Complaint resolution
- POS terminal operation
- Effective time management
- Multitasking abilities
- Organizational skills
- Teamwork and collaboration
- Communication skills
Timeline
Guest Service Agent
Mantra French Quarter
07.2025 - Current
Guest Relations Agent
Setsu Niseko
2024 - 2025
Concierge Team Member
Setsu Niseko
2023 - 2024
Administration and Customer Service Supervisor
Season’s IGA Noosa
2019 - 2023
High School Diploma -
Sunshine Beach State High School