Tia Wilson
Kings Park,NSW
Summary
Throughout my professional history, I have gained extensive experience with a wide range of customers providing solutions to problems and catering to customer needs. I have high attention to detail when dealing with sensitive cases and I am able to provide a solution within a short time frame.
I meet deadlines and enjoy a fast-paced work environment. I am confident when adapting to new environments, always keen to learn new skills and progress in my career. I am looking for a role where I can challenge myself and expand my knowledge further.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Security Guard
Immediate Security
01.2019 - Current
- Assisting management at events such as APIA International Tennis Tournament and Sydney Markets
- Car park duties
- Traffic control
- Crowd control
- Distributing traffic cones to section off out of bounds areas
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked and verified photo identification prior to granting facility access.
- Interacted assertively but non-confrontational with personnel and general public.
CLEANING
JESS CLARKE CLEANING, RESIDENTIAL
08.2022 - 11.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Developed and implemented comprehensive cleaning plan for entire building.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Customer service
TRAINEESHIP EARLY CHILDHOOD EDUCATOR
KIDS WORLD KINDY
03.2020 - 08.2021
- Developing strong relationships with children and families to the service
- Implementing and always upholding policies and practices of the organization
- Planning and creating outdoor, indoor and daily activities
- Preparing, cooking and providing 4 meals a day to children/kitchen hand
- Thoroughly cleaning all areas of the childcare facility
- Creating daybooks of each individual child
- Feeding, Changing and teaching multiple groups of children
- Putting children to sleep
- Creating observations for every individual child within the Centre, following up with the observation and continuing goals and practices regarding the observation as everyday activity
- Practicing and implementing EYLF, ASEQUA and FMS
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Checkout Team Member
COLES – GLENMORE PARK, ONLINE SHOPPER AND CUSTOMER SERVICE
08.2019 - 01.2020
- Receiving, organizing, packing and dispatching online orders
- Delivering click and collect orders to customers in parking lots
- Ensuring customers fill out appropriate forms upon receiving their order
- Assisting customers with loading groceries in the car
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Hair Salon Assistant
Mojo Hair Salon
02.2019 - 04.2019
- 1st Year apprentice
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Offered exceptional service and support to walk-in and scheduled customers.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Checked in with clients to confirm comfort throughout appointments and services.
- Entertained children during cuts to allow guardians to fully focus on appointment services.
- Increased client satisfaction by providing excellent customer service.
- Recommended products for clients based on individual needs.
- Updated client records and maintained client confidentiality.
- Helped customers select styles for special events such as prom and formal dances.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Studied advanced techniques to develop proficiency and better serve customers.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed loyal following of clients by providing high-quality services.
Hair Salon Assistant
Leahas hair studio
01.2017 - 02.2017
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Offered exceptional service and support to walk-in and scheduled customers.
- Recommended products for clients based on individual needs.
- Increased client satisfaction by providing excellent customer service.
- Updated client records and maintained client confidentiality.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
Education
Certificate III - Health Services Assistant
Tafe
Online05.2024
CERTIFICATE 3 – EARLY CHILDHOOD EDUCATION AND CARE -
Kool Kids Academy
Penrith NSW2022
Certificate II - Salon Assistant
Tafe
Nepean 12.2018
Year 10 ROSA -
Taree High School
Taree NSW2017
Skills
- Team player
- Fast learner and willing to learn
- Can work as a individual
- Protective Equipment Knowledge
- Customer Satisfaction
- Premises Patrols
- Attentive and Observant
- Assertiveness
- Traffic Direction
- Cleaning and Sanitation
- Behavior Redirection
- Communicating with Parents and Teachers
- Food Preparation and Service
- Organizing and Distributing Materials
- Office Supplies and Inventory
- Team Collaboration
- Microsoft Applications
- Emergency Situations
- Orientation Sessions
- Customer Inquiries
- Document Organization
- Professional Relationships
- Personal Service
- Great Active Listening Skills
- Regulatory Compliance
- Product and Service Sales
- Refunds and Exchanges
- Process Transactions
Additional Information
Certificates
- WWC check
- NSW Drivers licence
- First Aid & CPR certified
- NSW Security licence
- RSA
Timeline
CLEANING
JESS CLARKE CLEANING, RESIDENTIAL
08.2022 - 11.2022
TRAINEESHIP EARLY CHILDHOOD EDUCATOR
KIDS WORLD KINDY
03.2020 - 08.2021
Checkout Team Member
COLES – GLENMORE PARK, ONLINE SHOPPER AND CUSTOMER SERVICE
08.2019 - 01.2020
Hair Salon Assistant
Mojo Hair Salon
02.2019 - 04.2019
Security Guard
Immediate Security
01.2019 - Current
Hair Salon Assistant
Leahas hair studio
01.2017 - 02.2017
Certificate III - Health Services Assistant
Tafe
CERTIFICATE 3 – EARLY CHILDHOOD EDUCATION AND CARE -
Kool Kids Academy
Certificate II - Salon Assistant
Tafe
Year 10 ROSA -
Taree High School
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