Tia Zahalan
Cranbourne West
Summary
My objective is to gain employment in a challenging environment, where I am able to utilize and build on my existing customer service and education skills. My experience in hospitality, administrations and childcare has provided me with a solid foundation of skills that are transferable between a broad spectrum of industries. I am willing to undertake any necessary training and am a highly commited individual with a great work ethic.
Overview
6
6
years of professional experience
Work History
Room Leader/Assistant Manager/Educational Leader
Elles Belles Early Learning Centre
Ormond
06.2020 - Current
- Provided guidance and support to team members on operational issues.
- Assessed team performance against established goals and objectives.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Organized events for staff engagement activities such as team building exercises.
- Trained new employees on company policies, job duties, and performance expectations.
- Scheduled shifts according to workload requirements.
- Maintained positive working relationship with fellow staff and management.
- Maintained a safe environment by implementing appropriate safety procedures and supervising children at all times.
- Established strong, trusting relationships with children
- Provided daily care including, feeding, changing nappies, reading stories, creating challenging learning experiences and naptime.
- Actively monitored the progress of each child's development on an individual basis.
- Arranged indoor and outdoor spaces to facilitate creative play and extend on fine and gross motor skills.
- Embedded parent inputs into our daily practice and programming.
- Successfully led the 0-1 year old room and the 1-2 year old room.
- Planned, executed and updated educational programs and special events.
- Planned and organized special events for children such as field trips, parties or educational activities.
- Hired, mentored and monitored qualified childcare staff.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked collaboratively and closely with families to ensure all children's needs and routines were met.
Administrative Assistant
Diamond Creek Furniture
Keysborough
10.2019 - 06.2020
- Directed customer inquiries to appropriate department personnel.
- Maintained files and filing, keeping sensitive information confidential
- Packing slips returns and filing.
- Using MYOB system
- Following up on overdue accounts.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to customer issues to provide immediate resolution and improve retention.
Barista/Bartender
Fat Chef
Carrum Downs
11.2018 - 02.2020
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared and served hot or cold beverages.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Described menu items to customers and suggested appealing products.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained calm demeanor during high-volume periods and special events.
- Managed cash register and processed transactions with accuracy and integrity.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Effectively multitasked within fast-paced environment.
- Poured wine, beer and cocktails for patrons.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Diploma - Early Childhood Education And Care
Selmar Institute of Education
Online Learning Portal12-2023
High School Diploma -
Patterson River Secondary College
Patterson Lakes, VIC11-2018
Skills
- Verbal and Written communication skills
- CPR and First Aid training
- Curriculum planning
- Special needs support
- Time Management
- OH&S protocols
- Strong work ethic
- Willingness to learn
- Active listener
- Training in food handling preparation
- Problem-solving abilities
- Documentation and recordkeeping
- Motivational skills
- Work-driven
- Curriculum development
- Takes feedback onboard
Languages
English
Full Professional
Arabic
Professional
Timeline
Room Leader/Assistant Manager/Educational Leader
Elles Belles Early Learning Centre
06.2020 - Current
Administrative Assistant
Diamond Creek Furniture
10.2019 - 06.2020
Barista/Bartender
Fat Chef
11.2018 - 02.2020
Diploma - Early Childhood Education And Care
Selmar Institute of Education
High School Diploma -
Patterson River Secondary College
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