Tiago De Melo

• Supervised a team of waitstaff during various events,
including weddings, corporate gatherings, and
social functions.
• Coordinated event setups, ensuring that tables were
arranged according to specifications and
decorations were in place.
• Trained new waitstaff members on event protocols,
service standards, and customer interactions.
• Conducted pre-event briefings to communicate the
event plan, responsibilities, and expectations to the
team.
• Monitored event service to ensure prompt and
courteous guest attention, providing support as
needed.
• Collaborated with the kitchen and bar staff to
maintain seamless communication and ensure
smooth service flow.
• Oversaw event breakdowns, ensuring timely and
efficient clean-up and returning the venue to its
original condition.

• Successfully lead a team of 15+ employees, ensuring smooth and efficient operations within the restaurant.
• Implemented strategies that improved customer satisfaction, resulting in an increase in positive reviews and feedback.
• Successfully oversee all aspects of restaurant operations, including daily activities, budgeting, and inventory management, resulting in consistent revenue growth and cost optimisation.
• Established and maintained relationships with vendors, negotiating contracts to ensure the availability of high-quality supplies at competitive prices.
• Collaborated with chefs on menu design and development in order to maximise profitability.

• Prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
• Displayed strong organisational skills when preparing tables for guests prior to their arrival.
• Developed knowledge of food and beverage products and services.
• Demonstrated skillful multitasking abilities while managing multiple tasks simultaneously within tight deadlines.
• Flexibly responded to requests from customers regarding menu items or special orders in a timely manner.

• Supervised a team of waitstaff during various events, including weddings, corporate gatherings, and social functions.
• Coordinated event setups, ensuring that tables were arranged according to specifications and decorations were in place.
• Trained new waitstaff members on event protocols, service standards, and customer interactions.
• Conducted pre-event briefings to communicate the event plan, responsibilities, and expectations to the team.
• Monitored event service to ensure prompt and courteous guest attention, providing support as needed.
• Collaborated with the kitchen and bar staff to maintain seamless communication and ensure smooth service flow.
• Oversaw event breakdowns, ensuring timely and efficient clean-up and returning the venue to its original condition.

• Effectively coordinated events such as weddings, conferences, cocktails, boardroom lunch/dinner, birthdays
• Briefing staff and checking the room set-up before the event
• Ensuring the room is turned around, ready for the next event
• Managed food and beverage team
• Ensuring personal hygiene and appearance standards of staff
• Ensuring timely and smooth conducting of a banquet event.