Tiago Gonçalves
Melbourne,VIC
Summary
My name is Tiago Gonçalves, I am 25 years old and I am from Portugal.
I already hold permission to work in Australia under a Work and Holiday Visa (subclass 462) and I am currently residing in Melbourne, Victoria. I have both Portuguese and Australian family, which has strengthened my connection to Australia and my commitment to building my professional future here.
I hold a Bachelor’s degree in Human Resources from Europe and a Higher Technical Diploma in Tourism Management. I bring a strong combination of people management and customer-focused experience, with six years in the hotel industry and three years in Human Resources.
Throughout my career, I have developed solid skills in recruitment, employee relations, administration, and operational support, along with a strong work ethic and adaptability in fast-paced environments. I am now actively seeking new opportunities where I can contribute my experience, professionalism, and motivation to support the company’s goals and growth.
I am available to work immediately and highly motivated to add value to a dynamic and forward-thinking organization.
Overview
7
7
years of professional experience
Work History
Assistant HR Officer
CostaTerra Golf & Ocean Club
Portugal
09.2024 - 09.2025
- Developed employee orientation and training programs for new hires.
- Hired, onboarded, trained, screened and released employees.
- Created engaging onboarding materials to enhance new hire experience and facilitate smooth integration into company culture.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Facilitated discussions to mediate disputes and foster positive working relationships among staff.
- Facilitated team meetings to enhance communication and collaboration among departments.
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
- Implemented new policies to enhance employee engagement and compliance with organizational standards.
- Assisted in maintaining employee records and ensuring data accuracy.
- Supported recruitment processes by scheduling interviews and communicating with candidates.
- Helped organize employee onboarding sessions and orientation materials.
- Coordinated training sessions and tracked employee participation attendance.
- Responded to employee inquiries regarding HR policies and procedures.
- Participated in updating the employee handbook with current policies.
- Assisted in preparing reports for management on HR activities and initiatives.
- Collaborated with team members to improve HR processes and workflows.
- Monitored compliance with applicable laws concerning wages, hours worked and collective bargaining agreements.
- Responded promptly to inquiries from current or prospective employees regarding policies or procedures.
- Supported HR Manager in administering benefits programs including health insurance plans, retirement savings accounts.
- Assisted with employee onboarding activities such as conducting orientation sessions and preparing paperwork.
- Assisted with payroll processing tasks such as calculating overtime payments and verifying vacation time balances.
- Handled confidential documents relating to personnel files ensuring they are stored securely according to GDPR regulations.
- Organized team building events to promote better working relationships between employees.
- Actively participated in various HR projects aimed at improving processes within the department.
- Provided administrative assistance to HR Manager during special projects such as reorganizing offices or implementing a new system for tracking vacation days.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Scheduled random drug testing for employees to diminish regularity risks.
Front Desk Receptionist
Hotel Casa Palmela
Portugal
04.2018 - 06.2023
- Greeted guests warmly and checked them in efficiently at the front desk.
- Managed reservations using hotel management software for optimal guest experience.
- Answered phone calls promptly, providing information about services and rates.
- Assisted guests with inquiries, directions, and local recommendations for attractions.
- Coordinated with housekeeping to ensure rooms were ready for incoming guests.
- Processed guest payments accurately and handled billing inquiries professionally.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone, and via email.
Education
BBA - Human Resources Management
Setúbal Polytechnic Institute
Portugal09-2024
Higher Technical Diploma -
Setúbal Polytechnic Institute
Portugal09-2020
Skills
- Employee training
- Payroll administration
- Policy writing
- Recruitment coordination
- Data management
- Human resources management
- Labor agreements
- Labor relations
- Recruitment
- Talent acquisition
- Employee engagement
- HR policies implementation
- Training development
- Onboarding and orientation
- Corporate relationships
Timeline
Assistant HR Officer
CostaTerra Golf & Ocean Club
09.2024 - 09.2025
Front Desk Receptionist
Hotel Casa Palmela
04.2018 - 06.2023
BBA - Human Resources Management
Setúbal Polytechnic Institute
Higher Technical Diploma -
Setúbal Polytechnic Institute