Tiah Wihongi
Auckland
Summary
Highly determined and motivated I am well adjusted to working as part of a team yet am just as capable of working autonomously. I possess a solid background in customer service and take pride in my capabilities within any given workplace. I value personal growth and am eager to expand and learn in new environments.
Overview
6
6
years of professional experience
Work History
Sales Assistant
3 Wise Men
01.2022 - 01.2023
- Independently managed solo shifts and workload.
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Worked under clear time schedules while managing sales for large scale events
Senior Sales Assistant
QBD The Bookshop
01.2018 - 01.2022
- Developed a deep understanding of the company''s product offerings to better serve clients and drive sales growth.
- Managed a diverse team of junior sales assistants, providing coaching and professional development opportunities.
- Analyzed sales data regularly, uncovering insights that informed future strategies for continuous improvement.
- Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
- Fostered an environment of teamwork among junior staff members, contributing to collective achievements within the department.
Waitress and Bartending
Lady Franklin Hotel
01.2017 - 01.2018
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Utilized strong multitasking skills to collaboratively work between all departments of staff while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Education
Bachelor of Arts -
University of Auckland
Auckland01.2025
Skills
- Complex Problem-Solving
- Computer literacy
- Excellent communication
- Interpersonal skills
- Time management
- Adaptability
Further Experience
Administration
- Sweet Leaf Tattoo
Customer Service
- Cold Rock
- Boost Juice
- Subway
References
Emily Knight
QBD The Bookshop - Former Manager
knighte1995@gmail.com
Hayley Hopkins
3 Wise Men - Manager
021 167 6017
newmarket@3wisemen.co.nz
Timeline
Sales Assistant
3 Wise Men
01.2022 - 01.2023
Senior Sales Assistant
QBD The Bookshop
01.2018 - 01.2022
Waitress and Bartending
Lady Franklin Hotel
01.2017 - 01.2018
Bachelor of Arts -
University of Auckland
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