Summary
Overview
Work History
Education
Skills
Training/Certificates
Timeline
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Tiahnee Franzone

Melbourne, Airport West

Summary

Detail-oriented and reliable culinary professional with extensive experience in home kitchens. Currently completing a Patisserie Course at William Angliss, demonstrating my passion for the industry. Proven ability in customer service, complemented by strong time management and interpersonal communication skills. Warm, confident and eager personality and passionate to leverage professional culinary skills.

Overview

6
6
years of professional experience

Work History

Freelancer

-
02.2024 - Current
  • Catered FREAKAZOID's one-year anniversary party on April 12th, 2025.
  • Provided birthday cakes for family and friends over six years.
  • Catered birthday events for Victorian Institute of Teaching since 2024.
  • Negotiated contracts with clients and vendors to establish beneficial terms.
  • Delivered high-quality work on time, enhancing client satisfaction.

Administrative Assistant

CYC City
03.2023 - Current
  • Once a month organises, plans, prepares and caters a staff lunch
  • Brings handmade treats in -often described as ‘delicious’ and ‘delightful’
  • Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Leading CYC City sustainability program.
  • Making, removing and editing client booking's.
  • Schedule office meetings and client appointments for staff teams.
  • Maintain filing records.
  • Support budgeting and bookkeeping procedures.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Duty Manager

Catholic Regional College, Caroline Springs
08.2021 - Current
  • Consistently filing condition reports to ensure any and all damage is recorded.
  • Locking up and alarming/unalarming the building.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Trained employees in essential job functions.
  • Handle customer complaints, resolving issues, and adjusting policies to meet changing needs.
  • First aid officer
  • Fire marshal

Retail Assistant

Kmart
08.2019 - 12.2021
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

Certificate III - Patisserie

William Angliss Institute of TAFE
Melbourne, VIC
11-2026

Victorian Certificate Of Education -

St Aloysius College
09.2021

Skills

  • Attention to detail
  • Time management
  • Office programs
  • Administration skills
  • Invoice Processing
  • Communication skills, written and verbal
  • Phone etiquette
  • Team player
  • Project management
  • Time Management
  • Customer Service
  • Strong Problem Solver

Training/Certificates

  • RSA Certificate
  • First Aid/CPR trained
  • Food Handling certification
  • Working with Children's check

Timeline

Freelancer

-
02.2024 - Current

Administrative Assistant

CYC City
03.2023 - Current

Duty Manager

Catholic Regional College, Caroline Springs
08.2021 - Current

Retail Assistant

Kmart
08.2019 - 12.2021

Certificate III - Patisserie

William Angliss Institute of TAFE

Victorian Certificate Of Education -

St Aloysius College

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Tiahnee Franzone