Tia Li

Venue Sales Manager at Hilton Sydney, overseeing event sales for glass brasserie, Zeta Bar, and the Marble Bar (oldest bar of Sydnsy).

• Drafting and dispatching proposals and contracts to clients.
  Managed approx. 20 or more inbound phone calls and 20 or more emails daily, ensuring efficient handling of every inquiry by the team.
• Consistently reaching out to new clients to explore potential business opportunities and devising strategies for efficient outreach through cold emails and cold calls.
• Strategized seasonal pricing for events and functions across all venues, resulting in effective negotiations with clients.
• Managing master billings for clients.
• Maintained oversight of special event sales status and promptly reported to Sales & Marketing Director and F&B Director.
• Dispatching weekly venue reservation reports to relevant departments to promote seamless daily operations across the enterprise.
• Accountable for converting client functions into F&B venues in collaboration with the MICE and event sales team.
• Working closely with all venue managers to ensure client satisfaction.
  Collaborating with the Sales & Marketing Director and F&B Director to maximize revenue across all venues.
• Collaborating closely with the marketing team to regularly renew marketing campaigns.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.

Responsible for selling functions to corporate and leisure clients across various venues, including Zephyr, Sailmaker, Jackalberry, Lobby Lounge, and Dundee Arms. Active involvement in promoting and marketing our venues while understanding client requirements. Skillfully negotiating contracts and ensuring outstanding service delivery for events and functions.

• Drafting and dispatching proposals and contracts to clients.
• Managed approx. 20 or more inbound phone calls and 20 or more emails daily, ensuring efficient handling of every inquiry by the team.
• Consistently reaching out to new clients to explore potential business opportunities and devising strategies for efficient outreach through cold emails and cold calls.
• Strategized seasonal pricing for events and functions across all venues, resulting in effective negotiations with clients.
• Managing master billings for clients.
• Maintained oversight of special event sales status and promptly reported to Sales & Marketing Director and F&B Director.
• Dispatching weekly venue reservation reports to relevant departments to promote seamless daily operations across the enterprise.
• Accountable for converting client functions into F&B venues in collaboration with the MICE and event sales team.
• Working closely with all venue managers to ensure client satisfaction.
• Collaborating with the Sales & Marketing Director and F&B Director to maximize revenue across all venues.
• Collaborating closely with the marketing team to regularly renew marketing campaigns.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.

Provided administrative support and coordinated sales activities in the hotel's sales department for efficient operation and effective client communication.

• Drafting detailed proposals and contracts tailored to client needs and preferences
• Compiling comprehensive weekly and monthly sales reports to inform strategic decision-making processes
• Handling inquiries and facilitating seamless booking experiences for small room block reservations.

Developing leadership skills and a thorough understanding of different hotel departments by actively participating in cross-functional training across Human Resources, Food & Beverage, Kitchen, Finance, Engineering, Sales & Marketing , and Rooms Division.

• Managed daily operations of Front Office Department, overseeing customer check-ins and check-outs, preparing daily reports, and efficiently operating switchboard.
• Handled responsibilities of managing hotel switch office independently as operator
• Handled customer invoicing, credit card pre-authorizations, refunds, complaints, and room service orders.
• Provided direct communication with department head and duty managers regarding customer service issues and operational updates.

• Daily operations of the Conference and Event department including set-up and service for meetings and functions
• Closely dealing and communicating with clients to arrange and provide exceptional services
• Working closely with the managers in different teams, to ensure smooth running of events
• Focused on customer satisfaction through providing excellent service during conferences and functions
• Given responsibility for training new employees and supervising casual employees
• Hosting small to medium size events individually.

• Responsible for all choreographic aspects involved in company marketing campaign services
• Created and managed show tours for company promotions, across 10 cities throughout China, 2015
• Coordinating the marketing sales for dance choreography for entire client show, Guangzhou China New Year Festival 2014
• Lead operations for the client show BaiHuaYingChun in the Great Hall of the People, Beijing, 2014
• Lead Director for the opening ceremony for the China Football Super League in Guangzhou, 2014.

• Responsible for all company advertising campaign choreography creation, training, and execution
• Multi-faceted production programs including videography, television commercial advertisements and live entertainment shows
• Successfully produced the BBG Learning Machine Music Video and promotional advertisement under budget and tight time constraints in 2014
• Managed all aspects of the Chimelong Water Theme Park commercial advertisement campaign in Guangzhou in 2013
• Effectively orchestrated a successful advertisement video campaign for the Universal Dinosaur Theme Park Halloween Party in Changzhou in 2013.

• Oversaw all aspects of diverse productions featuring multinational performers
• Conceptualized and executed multi-disciplinary programs, coordinating up to 50 dancers/actors
• Managed production budgets exceeding $1 million (USD), ensuring adherence to pre-defined schedules and objectives.