Tian Bai
South Yarra,VIC
Summary
Proven team player and multitasker, adept in customer service and food safety, I enhanced guest satisfaction at Kwafood Springvale through attentive service and effective problem-solving. Cultivated warm relationships and efficiently managed high-pressure situations, demonstrating a strong work ethic and organizational skills. Achieved positive feedback by ensuring timely order delivery and maintaining a welcoming environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Employee
Kwafood Springvale
12.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Restaurant Waiter
Hua Lu Pecking Duck
08.2024 - 09.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Front of House Employee
Paik's BIbim
08.2022 - 08.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
Restaurant Waiter
No 1 Restaurant
12.2020 - 10.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Education
Early Childhood Education
Victoria University
Melbourne, VIC06-2025
Master of Science - Infomation Technology
RMIT University
Melbourne, VIC07-2024
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- First aid training
- Food safety knowledge
- Food allergy awareness
- Multilingual
Certification
- Food Handler Certification - State or Local Health Departments.
- CPR/AED Certification
- First Aid Certification
Languages
Chinese (Mandarin)
Native or Bilingual
Italian
Elementary
English
Professional Working
Timeline
Restaurant Waiter
Hua Lu Pecking Duck
08.2024 - 09.2024
Front of House Employee
Kwafood Springvale
12.2023 - Current
Front of House Employee
Paik's BIbim
08.2022 - 08.2023
Restaurant Waiter
No 1 Restaurant
12.2020 - 10.2022
Early Childhood Education
Victoria University
Master of Science - Infomation Technology
RMIT University
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