TIAN CROSS
Summary
Motivated and highly organized professional with a diverse background in reception, administration, and education. Proven ability to coordinate daily operations, provide exceptional customer service, and work effectively in multidisciplinary teams. Adept at handling patient inquiries and emergencies in a healthcare setting. Skilled swim teacher with expertise in teaching life-saving techniques to young children. Committed volunteer with experience in supporting children with hearing impairments.
Overview
6
6
years of professional experience
Work History
Volunteer
Hear and Say Brisbane
01.2021 - Current
- Support children aged 18 months to school age with hearing impairments and speech delays
- Contribute to the development of communication and language skills through play-based activities and therapy exercises
- Collaborate with families to foster a communication-rich environment and maximize progress
- Children aged 18 months through to school age.
- Coordinated and managed volunteer activities for community service projects.
- Led group discussions and activities to meet different community needs.
- Educated young people about strategies for driving discussions and promoting social changes.
Receptionist and Administration
Queensland Sports Medicine Centre
08.2019 - Current
- Coordinate the daily administration of doctors, staff, visitors, and patients at a healthcare facility
- Schedule appointments and maintain calendars for medical professionals
- Handle patient emergencies and inquiries, ensuring a positive and helpful experience
- Monitor stock and supplies, ensuring the availability of essential medical equipment.
- Maintained confidentiality of information regarding clients and company.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Swim Teacher
John Carew Swim School
06.2017 - 01.2021
- Developed lesson plans and conducted swimming lessons for children aged 2-10, including those with visual and hearing impairments, trisomy disorders, and autism
- Performed weekly evaluations to assess progress and determine swim placement, tailoring instruction to individual learning needs
- Taught life-saving techniques and promoted water safety to ensure a safe and inclusive learning environment
- AUSWIM certified with a demonstrated track record of successfully teaching children with diverse learning needs, including English as a second language.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Education
Bachelor of Speech Pathology -
Australian Catholic University
11.2025
Skills
- Small Group Instruction
- Student Engagement
- Innovative Lesson Planning
- Multitasking
- Appointment Management
- Decision Making
- Inventory Oversight
- Electronic Recordkeeping
- Student Rapport
References
Available upon request
Timeline
Volunteer
Hear and Say Brisbane
01.2021 - Current
Receptionist and Administration
Queensland Sports Medicine Centre
08.2019 - Current
Swim Teacher
John Carew Swim School
06.2017 - 01.2021
Bachelor of Speech Pathology -
Australian Catholic University