Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

TIAN MENG

Chadstone

Summary

Optimistic, creative and hardworking, looking to join passionate team at unique store. Expert at helping customers find items, discover new products and enjoy positive overall store experience.

Professional client service expert, adept in delivering tailored solutions and fostering strong client relationships. Known for exceptional team collaboration, adaptability, and driving impactful results. Strong skills in communication, problem-solving, and understanding client needs. Highly reliable and ready to thrive in dynamic environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Bottega Veneta
04.2021 - 02.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.

Sales Associate

Kenzo Chadstone
12.2020 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Client Advisor

OROTON- Westfield Doncaster
03.2020 - 12.2020
  • -Understanding of sales principles and customer service practices
  • -Proficient in verbal and written English Language
  • -Knowledge of customer and market dynamics and requirements
  • -Capable of telephone etiquette
  • -Able to multi-task, while being attentive to customers and remaining flexible to the needs of the business

Skincare Specialist

KIEHL’S—Chadstone
08.2019 - 06.2020
  • -Represent our products and services, starting with a deep and comprehensive understanding and following with consumer research to identify how our solutions meet needs
  • -Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities
  • -Giving sales presentations to a range of prospective clients
  • -Education customers skin care knowledge and skin consultations
  • -Maintaining client records
  • -Answering client questions about credit terms, products, prices and availability

Sales Manager

Pink Fashion
12.2018 - 07.2019
  • Implemented up-selling strategies, encompassing recommendation of accessories, clothing and complementary purchases
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases
  • Manage stock inventory and ensure that stock is sufficient
  • Produce weekly rosters and sales targets
  • Contribute to the design of marketing advertisements published in magazines
  • Responsible for the change of visual merchandise on the store's display on a daily basis

Education

Master of Arts - Professional Accounting

RMIT University
Melbourne, VIC
12.2017

Bachelor of Arts - Business Economics

York University
Toronto, ON
07.2014

Skills

  • Time management
  • Strategic planning
  • Customer oversight
  • Persuasive communication
  • Client development
  • Relationship management
  • Customer engagement
  • Customer consultations
  • Professionalism and etiquette
  • Client relationship management

Accomplishments

    top seller

  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].

Certification

  • Certificate of Naati( National Accreditation Authority for Translators and Interpreters)
  • AITI(Australian Institute of Translation and Interpretation)
  • March 2017-August 2017
  • The National Accreditation Authority for Translators and Interpreters Ltd is the national standards and accreditation body for translators and interpreters in Australia. NAATI’s mission, as outlined in the NAATI constitution, is to set and maintain high national standards in translating and interpreting to enable the existence of a pool of accredited translators and interpreters responsive to the changing needs and demography of the Australian community.

Languages

Mandarin Chinese/English

Timeline

Sales Associate

Bottega Veneta
04.2021 - 02.2024

Sales Associate

Kenzo Chadstone
12.2020 - 04.2021

Client Advisor

OROTON- Westfield Doncaster
03.2020 - 12.2020

Skincare Specialist

KIEHL’S—Chadstone
08.2019 - 06.2020

Sales Manager

Pink Fashion
12.2018 - 07.2019

Bachelor of Arts - Business Economics

York University

Master of Arts - Professional Accounting

RMIT University

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