- Reading
- Socializing with friends and family
- Cooking
- Hairdressing
- Travel
- Martial Arts
Tiana Alley
San Remo
Summary
Dedicated Online Department Manager with a track record of successfully overseeing online order fulfillment in a fast paced supermarket environment. skilled in workforce planning, rostering, and ensuring timely and accurate deliveries. Strong leadership abilities,with focus on staff training, operational efficiency, and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Online Manager
Coles Supermarket
02.2022 - Current
- Managing the online shopping department, including order fulfillment and stock availability.
- Leading and coaching a team to efficiently pick, pack and dispatch orders.
- Maintaining compliance with safety, quality, and operational standards.
- Working with store leadership to improve processes and efficiency.
- Managed rostering and workforce planning, ensuring optimal staff coverage during peak online shopping periods, public holidays, and promotional events.
- Handled customer inquiries, complaints, and feedback, ensuring a positive shopping experience.
Senior Hairdresser
Enter Hair
06.2020 - 01.2022
- Provided high-quality haircuts, styling, colouring and treatments, ensuring clients satisfaction and repeat business.
- Maintained a clean, organized, and hygienic workspace, adhering to salon standards and health regulations.
- Worked efficiently in a fast paced salon environment, managing multiple appointments while maintaining quality services
Apprentice Hairdresser
JAMP Hair Studio
02.2018 - 03.2020
- Assisted senior stylists with cutting, colouring and styling, while learning advanced techniques and industry best practices.
- Provided shampooing,conditioning treatments, and scalp massages, ensuring a relaxing and high-quality client experience.
- Greeted clients,scheduled appointments, and managed bookings to support smooth daily operations.
- Assisted in product recommendations and retail sales, education clients on proper hair care
Waitress
Chipmunks Morayfield
01.2017 - 11.2017
- Food preparation in the kitchen
- Using tills and handling money
- Serving food to customers
- Using the deep fryers and oven
- Cleaning – sweeping and mopping the floors, clearing tables, dishes, toilets etc
- Counting the till / end of day
Team Member
IGA Buderim Mill Road
12.2014 - 10.2016
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Serving customers at the deli
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Certificate III - Hairdressing
Tafe Gippsland
Leongatha, VIC07-2021
High School Diploma -
Dakabin State High School
Dakabin, QLD11-2017
Skills
- Strong leadership and team management experience
- Ability to work in a fast-paced, high-volume environment
- Strong problem solving and organisational skills
- Strong work ethic
Interests
Timeline
Online Manager
Coles Supermarket
02.2022 - Current
Senior Hairdresser
Enter Hair
06.2020 - 01.2022
Apprentice Hairdresser
JAMP Hair Studio
02.2018 - 03.2020
Waitress
Chipmunks Morayfield
01.2017 - 11.2017
Team Member
IGA Buderim Mill Road
12.2014 - 10.2016
Certificate III - Hairdressing
Tafe Gippsland
High School Diploma -
Dakabin State High School
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