Tiana-Allyse
Johannesburg
Summary
I have been a driven and hardworking Client Service Consultant for over 5 years. I am skilled in strong communication, time management, problem-solving, and building strong rapports with clients. I have enjoyed and demonstrated a track record of success meeting targets and objectives and contributing to the successful completion of projects in my professional banking experience over the last 5 years.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Service Consultant
Capitec Bank
09.2018 - Current
- Answered client questions and looked for opportunities to increase sales.
- Provided customers with information about company offerings and answered questions about features, costs and delivery.
- Maintained detailed records of client interactions enabling efficient follow-up and management when necessary.
- Responded to customer concerns with friendly, knowledgeable service and resolved issues quickly to deliver helpful service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Maintained detailed client records with both personal and payment information.
- Educated clients on services and products available.
- Participated in regular training sessions, professional development and, best practices for optimal customer support delivery.
Receptionist
Business Connexion Group
12.2017 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Afrikaanse Hoerskool Germiston
Germiston12.2017
Skills
- Customer Support
- Financial Consulting
- Outbound Calling
- Brand Loyalty
- Product and Service Knowledge
- Professional Relationships
- Customer Inquiries
- Customer Interaction
- Client Meetings
- Problem Resolution
- Accurate Recordkeeping
- System Documentation
Certification
Further Education and Training Certificate: Banking Studies at NQF Level 4
Languages
Afrikaans
Limited Working
English
Native or Bilingual
Hobbies
- Reading
- Music
- Knitting
- DIY Art & Craft
- Film & TV Shows
References
Available upon request.
Timeline
Client Service Consultant
Capitec Bank
09.2018 - Current
Receptionist
Business Connexion Group
12.2017 - 08.2018
High School Diploma -
Afrikaanse Hoerskool Germiston
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