Tiana Burton
Kardinya,Western Australia
Summary
Compassionate and motivated professional currently working as a Caulker in the construction industry, with a strong background in retail and sales management. Over the years, I've built a reputation for reliability, leadership, and high performance in fast-paced roles, earning multiple promotions and recognition along the way. I also bring hands-on experience in aged care and youth support, which has inspired a desire to return to more meaningful, people-focused work. I'm now looking to transition into the support sector where I can make a genuine difference in people's lives by providing care, guidance, and everyday assistance.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Sealant Applicator (Professional Caulker)
Self-Employed (Contractor)
Perth, Western Australia
05.2023 - Current
- Apply high-quality sealants to a variety of internal and external surfaces, including wet areas, expansion joints, and window frames.
- Manage multiple jobs efficiently, consistently meeting project deadlines while maintaining a high standard of finish.
- Maintain strong client relationships through punctual service, clear communication, and attention to detail on every project.
Trade Assistant, Offsider & Leading hand
Specific (FF&E)
Melbourne, Victoria
01.2022 - 01.2023
- Installed joinery, lockers, and furniture in large-scale office and hotel fit-outs, using a range of power tools and equipment.
- Operated Elevated Work Platforms, Forklifts and 4-tonne trucks to support logistics, removals, and on-site equipment installation.
- Promoted to Leading Hand for consistently high performance, team leadership, and efficient task coordination on site.
Shop Assistant (Acting Supervisor)
Eurong beach resort (Now Kgari beach resort)
Fraser Island, Queensland
09.2020 - 03.2021
- Stepped into a supervisory role shortly after starting, managing day-to-day operations and supporting other departments when short-staffed.
- Oversaw stock management, online orders, reporting, and store administration, ensuring smooth running of the business.
- Trained and handed over to a permanent supervisor before completing the role, maintaining strong performance throughout.
Lead Generator & Team Leader
Talkscoop
Brisbane, Queensland
09.2019 - 04.2020
- Generated new business through door-to-door outreach, consistently bringing in high-value client leads and revenue.
- Promoted to Team Leader within five weeks in recognition of strong performance, earning access to a company vehicle.
- Used CRM tools including Salesforce, Spotio, and Sales Rabbit to manage leads, track conversions, and optimise sales strategies.
Activity worker (Childcare)
Keys Group
Bishops Castle, Wales
01.2019 - 09.2019
- Provided 24/7 care in a 2:1 child-to-staff ratio for children removed from unsafe environments, offering consistent emotional and practical support in a home-like setting.
- Led daily therapeutic and recreational activities such as swimming, hiking, rock climbing, and paddleboarding to build trust, resilience, and positive behaviour.
- Took on full parental responsibilities including cooking, emotional regulation, and bedtime routines, supporting children through trauma-informed care and structured routines.
Store Manager & Manager Trainer
Get-Connected
Welshpool, Wales (UK)
03.2015 - 01.2019
- Promoted from Administrative Assistant to Store Manager within four months, later selected to train new managers who were sent to my store for 2–3 week onboarding programs.
- Consistently exceeded KPIs, earning recognition and being assigned a Personal Assistant to support daily operations.
- Delivered outstanding customer service and maintained high health and safety standards, overseeing daily opening, closing, and team management tasks.
Caregiver (Aged care)
Abacare
Newtown, Wales
04.2014 - 02.2015
- Provided in-home support to elderly clients, assisting with personal care, mobility, medication prompts, and daily living tasks to promote independence.
- Built trusting relationships through regular visits, offering companionship, emotional support, and monitoring client wellbeing.
- Maintained accurate care records, followed individual care plans, and upheld high standards of dignity, hygiene, and safety at all times.
Assistant manager
M&Co (MacKay's stores limited)
Welshpool, Wales (UK)
02.2011 - 03.2014
- Promoted from Shop Assistant to Key Holder, then Assistant Manager by age 18, leading a team of 11 sales assistants to ensure smooth daily operations.
- Managed rosters, stock control, cash handling, and customer service, maintaining high store standards and team efficiency.
- Created merchandising displays that were so effective they were used as templates across 200+ stores nationwide to improve sales performance.
Education
Certificate of Higher Education - Carpentry
Skills Institute Australia
Cannington, Western Australia 07.2024 -
Diploma of Higher Education - Beauty
Walford & North Shropshire Collage
Oswestry07.2011
Skills
- Excellent verbal and written communication skills
- Compassionate and people-focused approach
- Strong problem-solving and conflict resolution abilities
- Experience in staff supervision and training
- Reliable, punctual, and highly organised
- Capable of assisting with mobility and physical tasks
- Skilled in managing time and prioritising duties
- Tech-savvy with competency in basic IT systems
- Calm and adaptable under pressure
- Understanding of privacy, dignity, and confidentiality principles
- Committed to providing safe, respectful, and high-quality support
Objectives
I am currently seeking to transition into the support work sector where I can make a meaningful impact. I'm passionate about helping others and drawn to work that allows me to support people in living safer, happier, and more independent lives.
Certification
- Australian Manual Driver's Licence
- EWP Operator Licence
- Forklift Licence
- High Risk Work Licence
- Working at Heights Ticket
- Confined Spaces Ticket
- Gas Testing Ticket
- White Card
- RSA (Responsible Service of Alcohol)
- RSG (Responsible Service of Gambling)
Hobbies & interestes
- Health & Wellbeing: Dedicated to regular strength and fitness training, with a strong interest in maintaining both physical and mental wellbeing.
- Outdoor Activities: Enjoy spending time in nature through activities like hiking, camping, and exploring the outdoors.
- Personal Development: Passionate about continuous self-growth, learning new skills, and building a purposeful, balanced lifestyle.
Timeline
Certificate of Higher Education - Carpentry
Skills Institute Australia
07.2024 -
Sealant Applicator (Professional Caulker)
Self-Employed (Contractor)
05.2023 - Current
Trade Assistant, Offsider & Leading hand
Specific (FF&E)
01.2022 - 01.2023
Shop Assistant (Acting Supervisor)
Eurong beach resort (Now Kgari beach resort)
09.2020 - 03.2021
Lead Generator & Team Leader
Talkscoop
09.2019 - 04.2020
Activity worker (Childcare)
Keys Group
01.2019 - 09.2019
Store Manager & Manager Trainer
Get-Connected
03.2015 - 01.2019
Caregiver (Aged care)
Abacare
04.2014 - 02.2015
Assistant manager
M&Co (MacKay's stores limited)
02.2011 - 03.2014
Diploma of Higher Education - Beauty
Walford & North Shropshire Collage
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