Tiana Carter-Mccormack
Brisbane,QLD
Summary
Dynamic Medical Receptionist with expertise in medical records management and appointment scheduling at Victoria Point Family Practice. Consistently delivers exceptional customer service while maintaining high standards. Recognized for enhancing patient experiences through effective communication and meticulous task prioritization. Committed to advancing healthcare excellence.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Victoria Point Family Practice
Victoria Point, QLD
08.2022 - Current
- Prepared charts for new patients, ensuring completion of all necessary forms.
- Managed filing of medical records, maintaining accurate electronic documentation.
- Answered phones promptly, directing calls to appropriate personnel.
- Greeted and checked in patients, updating information within the computer system.
- Scheduled patient appointments, verifying accuracy with providers.
- Processed referrals for specialist care as requested by physicians or patients.
- Confirmed scheduled appointments through patient calls, gathering additional information.
- Maintained orderly waiting room environment to enhance patient experience.
- Maintained the upkeep with DVA appointments and billings.
Administration Officer
Victoria Point Medical & Dental Centre
01.2018 - Current
- Administrative duties including;
- Reception of patients, in person and via telephone.
- Doctor and Specialist appointment scheduling.
- Collection and entry of patient data.
- Specialist and Medicare payments and billing, including DVA, HiCaps and others.
- Open and close duties, including Workplace Health and Safety of Centre.
- A one year focus on Medicinal Cannabis Trial, extra duties included;
- Scheduling and invoicing.
- Ensuring patient TGA approvals and scripts are current.
- Data entry using Circuit, Montu.
- Cann I Help data entry, referrals and billing.
Work Experience
Susan Smith Cleaning Services
01.2016 - 01.2017
- Commercial cleaning
- Domestic cleaning
Education
Provide Cardiopulmonary Resuscitation Certificate -
05.2025
Completed Year 11 & 12 -
Tafe QLD
01.2015
Certificate I in Skills for Work and Training -
Tafe QLD
01.2015
Certificate III in Business -
01.2015
Completed Year 10 -
Cleveland District High School
01.2013
Certificate I in Information and Technology Design -
Cleveland District High School
01.2013
Skills
Professionalism and high standards
- Attention to detail
- Diligence and persistence
- Medical records management
- Appointment scheduling
- Patient reception
- Customer service
- Task prioritization
References
Dr Joanne Coleman, Victoria Point Medical and Dental Centre, 0436 482 166, joannecoleman@forhealth.com.au,
Catherine Below, Second in Charge, Victoria Point Medical and Dental Centre, 0457 488 873, Catherinebelow@forhealth.com.au,
Kristy Carter-McCormack, Nurse, Redland Residential Care, 0416 498 332, kristy_carter_mccormack@hotmail.com
Annette Underwood, Senior Receptionist, 0414 651 377
Timeline
Medical Receptionist
Victoria Point Family Practice
08.2022 - Current
Administration Officer
Victoria Point Medical & Dental Centre
01.2018 - Current
Work Experience
Susan Smith Cleaning Services
01.2016 - 01.2017
Provide Cardiopulmonary Resuscitation Certificate -
Completed Year 11 & 12 -
Tafe QLD
Certificate I in Skills for Work and Training -
Tafe QLD
Certificate III in Business -
Completed Year 10 -
Cleveland District High School
Certificate I in Information and Technology Design -
Cleveland District High School
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