TIANA CHIN
Warwick,Australia
Summary
Adaptable and dedicated professional with strong expertise in customer service, visual merchandising to enhance brand presence, and team leadership. Proven ability to thrive in fast-paced environments and solve problems efficiently. Eager to leverage skills in a new role, contributing to team success and enhancing customer experiences.
Results-driven professional with extensive knowledge and experience in cosmetics and retail. Known for building strong customer relationships and achieving sales targets through expert product knowledge and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Makeup Artist
MAC Cosmetics
Perth Airport, WA
09.2025 - Current
- As a MAC Cosmetics Artist at Perth Airport Duty Free, I deliver exceptional customer service and expert product knowledge within a fast-paced, international retail environment.After two years as a generic staff member with Avolta, I discovered a strong passion for cosmetics and beauty retail, which led to my internal promotion into the MAC Cosmetics team. In this role, I provide personalised makeup recommendations, create tailored looks for travellers from diverse backgrounds, and maintain MAC’s high standards of artistry and brand representation. I am responsible for achieving sales targets, supporting visual merchandising, and ensuring an engaging, premium experience for every customer.My background across wider duty-free operations enables me to combine strong operational awareness with genuine enthusiasm for beauty, making me a versatile and confident team member. Here are more examples of my responsibilities and and tasks in this role
- Demonstrated product application techniques in-store to clients
- Collaborated with team to maintain product displays and visual merchandising.
- Assisted in inventory management and restocking of products/testers on shelves.
- Built strong customer relationships through exceptional service and follow-up.
- Trained new staff on product knowledge and application methods.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Suggested personalized skin care/makeup routines for clients, keeping skin type, and skin conditions in mind.
- Educated customers on proper usage of MAC skincare products for optimal results.
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
Shift Supervisor
Gil N Roofs Fresh Foods
Yokine, Australia
01.2025 - Current
- Support day-to-day operations in my partner's independently owned supermarket, working regularly on my days off from airport employment.
- Supervise and guide team members during shifts, ensuring smooth workflow, customer satisfaction, and adherence to store procedures.
- Oversee closing duties, cash handling, stock rotation, and visual merchandising to maintain store standards.
- Provide flexible support across departments, balancing responsibilities between two jobs with strong time management and dedication.
- Contribute to the success of a small business through consistent hands-on involvement, problem-solving, and reliable coverage.
Retail
Avolta Duty Free
Perth Airport, WA
06.2023 - 09.2025
- Delivering exceptional customer service across multiple departments including liquor, cosmetics and fragrances, consistently exceeding sales targets and enhancing customer satisfaction
- Took initiative in visual merchandising tasks whenever it was needed, supporting the store presentation and promotional displays to align with company or brand standards.
- Recently focused on cosmetic and fragrance sales, where personal passion and daily use of products have deepened product knowledge and improved the ability to provide tailored recommendations
- Developed strong familiarity with luxury and travel-exclusive brands, using this knowledge to connect with customers and drive repeat business.
- Thrived in a dynamic, high traffic environment, demonstrating adaptability and proactive approach to cross sell.
- Having being born and raised in both Asia and the Middle East I bring a strong understanding of diverse cultures. This multicultural background enhances my ability to connect with customers from all walks of life and allows me to provide exceptional service in globally diverse environments. My cultural awareness and adaptability are key strengths in building rapport, and understanding client needs.
Customer Service
Baskin Robbins Warwick
Warwick
10.2019 - 01.2022
- Causal work as, and food producing areas
- Involved cash management, cleaning, serving customers face to face and online (via uber, menulog etc.)
- This position faces a lot of problem solving which I have experienced a lot and resolved on my own, such as technical problems, resolving difficulties with customers independently.
- This position also included a lot of thorough cleaning jobs.
- I worked as a manager at the store but faced some difficulties with my employers about my job title and pay at Baskin Robbins Warwick, and then decided to look for something new and something that would fulfill my passion.
Education
High School Diploma -
Carine Senior High School
Skills
- Phone and face to face customer service
- Problem solving
- Dispute resolution
- Cash management
- Patience
- Positive attitude
- Team development
- Excellent communication skills
- Reliable
- Flexible
- Technical skills
- Microsoft Windows
- Mac OS X
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- PowerPoint
- Active Listening
- Receiving Support/constructive criticism
- POS Systems Expertise
- Visual merchandising
- Building Rapport
- Product knowledge
- Makeup application
- Beauty consultation
- Customer relationships
- Cultural awareness
- Product recommendation
- Corrective makeup
- Product promotion
References
References available upon request.
Languages
Finnish, Bilingual
Additional Information - Availability
Anytime, I can work full days, weekdays and weekends, and most public holidays if needed.
Timeline
Makeup Artist
MAC Cosmetics
09.2025 - Current
Shift Supervisor
Gil N Roofs Fresh Foods
01.2025 - Current
Retail
Avolta Duty Free
06.2023 - 09.2025
Customer Service
Baskin Robbins Warwick
10.2019 - 01.2022
High School Diploma -
Carine Senior High School