Tiana Conway
Echuca,VIC
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Cheap as Chips. Demonstrated patience and empathy in high-stress situations, improving loyalty and repeat business. Skilled in POS systems and maintaining high safety standards, contributing to a significant increase in operational efficiency.
Overview
2010
2010
years of professional experience
Work History
Shift Assistant
Cheap as Chips
- Interacted with clients, directed them to desired products, and provided tailored recommendations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Customer Service Representative
McDonald's
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Food Service Worker
Mooroopna Bakery
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Food Service Worker
KFC
01.2009 - 03.2009
Education
Year 10 -
Wanganui
Shepparton, VICSkills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
Timeline
Food Service Worker
KFC
01.2009 - 03.2009
Year 10 -
Wanganui
Shift Assistant
Cheap as Chips
Customer Service Representative
McDonald's
Food Service Worker
Mooroopna Bakery
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