Tiana Couzins
North Kellyville
Summary
I am a dedicated and passionate person with a strong background in customer service, team support and leadership. I am known for building meaningful connections, managing responsibilities efficiently, and contributing positively to team dynamics. Recently stepped into a leadership position, developing skills in time management, staff training and problem solving. Passionate about personal growth and building others, with a strong work ethic and a commitment to delivering high quality service in every task.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Dispensary Tech
Priceline Pharmacy
11.2021 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Assistant
CINCOTTA DISCOUNT CHEMIST
05.2020 - 11.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered phones and provided information about order status, store hours and pharmacy procedures.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Sales Assistant
Rebel
10.2019 - 03.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
Graduate Certificate -
St Marks Catholic College
Stanhope Gardens NSW 10-2019
Skills
- Customer service
- Team leadership: I leaded the dispensary team to ensure accurate worth flow across all staff
- Interacting with all ages: communicating will different types of customers from a range of ages
- POS system operation
- Dosage calculation
- Product merchandising
- Drug inventory management
- Security protocols
- Order fulfillment
- Patient education and counselling
- Hygiene standards
Certification
- Certificate II in community pharmacy: The pharmacy Guild of Australia
- s2 & s3 certificate: Pharmacy Guild of Australia
Timeline
Head Dispensary Tech
Priceline Pharmacy
11.2021 - Current
Pharmacy Assistant
CINCOTTA DISCOUNT CHEMIST
05.2020 - 11.2021
Sales Assistant
Rebel
10.2019 - 03.2020
Graduate Certificate -
St Marks Catholic College
Similar Profiles
Jennifer SchmitzJennifer Schmitz
Multi-Site Retail Manager at Infinity Pharmacy Group (Priceline Pharmacy)Multi-Site Retail Manager at Infinity Pharmacy Group (Priceline Pharmacy)
Sophie CarrollSophie Carroll
Sales Assistant at Priceline PharmacySales Assistant at Priceline Pharmacy
Alec PhamAlec Pham
Pharmacy Assistant at Priceline Pharmacy Gungahlin MarketplacePharmacy Assistant at Priceline Pharmacy Gungahlin Marketplace
Von MolanoVon Molano
Acting Clinical Nurse Consultant at NSW HealthActing Clinical Nurse Consultant at NSW Health
HARSHAL NAIKHARSHAL NAIK
Retail Assistant at Durks CafeRetail Assistant at Durks Cafe