Tiana Dagher
Sydney,NSW
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Behavioral health professional with history of delivering impactful therapeutic interventions. Known for innovative treatment strategies and strong commitment to client progress. Highly collaborative, adaptable in diverse settings, and skilled in crisis intervention and behavior modification techniques.
Overview
6
6
years of professional experience
Work History
Behavioural Therapist
Kids Clinic Intervention Centre
07.2022 - Current
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Reduced challenging behaviours developing appropriate interventions.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviours, skillfully mitigating conflicts with proven strategies.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
Retail Assistant
Kmart
03.2019 - 08.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
Customer Service Cashier
Gloria Jeans Coffee
11.2018 - 02.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Education - Primary Teaching
Australian Catholic University
Strathfield, NSW06-2025
Skills
- Collaborative Problem-solving
- Behavioural intervention
- Positive reinforcement
- Applied behaviour analysis
- Therapy team planning
- Group behavioral intervention programs
- Self-management
Languages
Arabic
Full Professional
English
Native or Bilingual
Timeline
Behavioural Therapist
Kids Clinic Intervention Centre
07.2022 - Current
Retail Assistant
Kmart
03.2019 - 08.2022
Customer Service Cashier
Gloria Jeans Coffee
11.2018 - 02.2019
Bachelor of Education - Primary Teaching
Australian Catholic University
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