Tiana Goddard
Joondalup,Australia
Summary
Enthusiastic and hardworking individual with a strong willingness to learn and grow professionally. Brings excellent communication skills, a strong work ethic, and a commitment to delivering high-quality results. Known for being reliable, adaptable, and detail-oriented, with the ability to work independently and collaboratively within a team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
City of Gosnells
Perth, Western Australia
12.2024 - Current
- Open and close the centre, completing required checklists, equipment checks and accurate shift handovers.
- Supervise a team of lifeguards, ensuring adherence to safety protocols and operational procedures.
- Implementing new staff training programs to enhance skills and knowledge in emergency response and customer service.
- Resolve customer complaints efficiently and professionally, maintaining a positive facility reputation.
Part Time Lifeguard
City of Gosnells
Perth, Western Australia
11.2022 - Current
- Facilitated seamless setup and breakdown of program activities to ensure smooth execution.
- Incident management control Watch around water skills.
- Ensure that governance and risk management policies are in place to define responsibilities, processes, delegations, and decision-making powers around the pool.
- Working with diverse people
- Constantly monitoring surroundings and identifying risks
Casual Lifeguard
Armadale Fitness and Aquatic centre
Perth, Australia
04.2022 - Current
- Monitored safety and wellbeing of patrons in the center. Provided exceptional customer service to all visitors. Maintained cleanliness and sterility throughout the center.
- Communicate effectively and work as part of a team to balance customer service with other duties in a fast-paced environment and maintain an awareness of water safety, to respond to customer enquiries.
Lifeguard - Summer Job
Camp America
USA
06.2025 - 08.2025
- Collaborated with individuals from diverse backgrounds worldwide.
- Acquired valuable life skills and experiences.
Customer Service
KFC
Perth, Western Australia
12.2020 - 03.2022
- Handled working under pressure by prioritising tasks and communicating clearly with kitchen and counter teams.
- Balancing multiple tasks during busy periods
- Answering questions and creating a positive experience for customers
Education
Graduated Year 12 -
Lumen Christi College
Perth, WA10.2022
Skills
- Fast learner with the ability to adapt to new environments
- Clear communication
- Prioritized safety protocols to maintain a secure work environment
- Displayed eagerness to acquire new skills and knowledge
- Supported problem-solving initiatives to address challenges
- First aid
- Leadership qualities
- Patience and empathy
Certification
- HLT2112 Cert II in Medical Service First Response - Perth Training Institute
- Cert IV in Community Services - Fremantle Education Centre
- Aquatic Technical Operator - Royal Life Saving WA
- Pool Lifeguard - Royal Life Saving WA (renewed yearly)
- Provide Advanced First Aid - Royal Life Saving
Professional Development
- Breathing Apparatus Refresher - Priority Fire and Safety Sept 2025
- Working with children’s check Sept 2025 — Present
- Chlorine Gas Trained - Royal Life Saving Nov 2024 — Present
- Manual drivers license - Department of Transportation May 2022 — Present
- Provide Advanced First Aid - Royal Life Saving WA Oct 2024
- HLTAID011 Provide First Aid (Renew every 3 years) Nov 2021 — Nov 2024
- Pool Lifeguard (Renewed yearly) - Royal Life Saving WA Oct 2021
KEY CAPABILITIES
- Personal Qualities: Highly reliable, trustworthy, and committed to maintaining a high level of integrity in all tasks. A fast learner with strong motivation to succeed, excellent attention to detail, and the ability to effectively prioritise and plan workloads.
- Communication & Relationship Building: Strong interpersonal and communication skills with the ability to build positive relationships with customers, colleagues, and key stakeholders. Experienced in communicating effectively across diverse teams and within cross-cultural environments.
- Teamwork & Collaboration: Ability to work collaboratively within a team environment while also demonstrating initiative and independence. Supportive, adaptable, and committed to contributing to a positive workplace culture.
- Adaptability & Problem Solving: Ability to remain calm under pressure, adapt to changing priorities, and use initiative to identify solutions. Quick to learn new systems, processes, and procedures.
- Organisation & Time Management: Strong planning and organisational skills with the ability to manage multiple tasks, meet deadlines, and maintain accuracy in a fast-paced environment.
Timeline
Lifeguard - Summer Job
Camp America
06.2025 - 08.2025
Team Leader
City of Gosnells
12.2024 - Current
Part Time Lifeguard
City of Gosnells
11.2022 - Current
Casual Lifeguard
Armadale Fitness and Aquatic centre
04.2022 - Current
Customer Service
KFC
12.2020 - 03.2022
Graduated Year 12 -
Lumen Christi College