Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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Tiana Grima

Delahey,Australia

Summary

Fifth and final-year university student with 7 years of customer service experience and a strong work ethic. Skilled in analyzing data and excelling in high pressure environments. Completed extended placement for bachelor's degree program working with prisoners, lawyers, and prison guards. Ready to step into a new position and begin career in corporate environment.

Overview

8
8
years of professional experience

Work History

Super Market Assistant

LaManna Supermarket
Melbourne, VIC
03.2022 - Current
  • Currently working in this role as a café assistant, doing waitressing, serving customers, food handling, customer payments, cleaning and other ad hoc duties as required.
  • Ensured customer satisfaction by providing excellent service and responding promptly to inquiries.
  • Stocked inventory of food items such as pastries, sandwiches and salads.
  • Communicated effectively with colleagues in order to ensure smooth operations throughout shifts.
  • Adhered strictly to hygiene protocols while working within the cafe kitchen area.
  • Handled customer complaints in a professional manner.
  • Organized backroom stock areas according to company procedures.
  • Rotated stock on display shelves to ensure freshness of product.
  • Performed daily opening and closing duties as assigned by management.

Melbourne Custody Centre Welfare Volunteer

St Vincent de Paul Society
Melbourne, VIC
02.2022 - 11.2022
  • Provided assistance to staff in the daily operations of the organisation.
  • Compiled reports on volunteer activities and accomplishments.
  • Attended weekly meetings to discuss progress and future initiatives.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Assisted detainees in accessing legal aid, communicating with their families (after confirming absence of IVOs), and obtaining basic necessities like clothing. Demonstrated commitment through completion of 200+ service hours.
  • Participated in a significant industry placement during the final year of study to enhance preparedness for post-graduation employment.
  • Applied effective decision-making skills to navigate complex challenges within the field of criminal justice.
  • Demonstrated competence in advocating, disputing, and negotiating by leveraging a wide range of well-developed interpersonal and communication abilities.

Picker Packer (Short Term Job)

HelloFresh
Melbourne, VIC
10.2021 - 01.2022
  • This job involved pick packing customers food items into their packages.
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Verified accuracy of picked items by comparing them against pick list.
  • Stocked shelves with incoming merchandise as needed.

Deli Assistant

IGA
Melbourne, VIC
01.2020 - 10.2021
  • Cleaned and sanitized food preparation areas, equipment, utensils, dishes, and silverware.
  • Assisted customers with deli orders by slicing meats, cheeses, and other items according to their specifications.
  • Stocked deli cases with fresh products such as meats, cheeses, salads, and other prepared foods.
  • Operated cash register to process customer purchases accurately and efficiently.
  • Maintained records of sales transactions for accounting purposes.
  • Restocked shelves when needed in order to maintain adequate inventory levels.

Customer Assistant

McDonald's
Melbourne, VIC
02.2017 - 02.2018
  • Serving customers, cash handling, demonstrated knowledge, and applied proper food handling standards
  • Managed multiple tasks and fulfilled each task within required timeframes.
  • Provided excellent customer service to ensure repeat business.
  • Maintained up-to-date knowledge of store policies related to payments, returns and exchanges.
  • Performed opening and closing procedures according to company protocol.

Education

Masters' - Criminology

The University of Melbourne
true
09.2024

Bachelor - Criminal Justice

Victoria University
Melbourne, VIC
03-2023

Skills

  • Analytical skills
  • Leadership
  • Communication abilities
  • Customer service
  • Critical thinking
  • Computer literacy
  • Adaptability
  • Handling Complaints
  • Security awareness
  • Officer safety protocols
  • Observational skills
  • Inmate observation
  • Correctional facility procedures knowledge
  • Crime Prevention

Personal Information

Date of Birth: 06/14/01

References

References available upon request.

Timeline

Super Market Assistant

LaManna Supermarket
03.2022 - Current

Melbourne Custody Centre Welfare Volunteer

St Vincent de Paul Society
02.2022 - 11.2022

Picker Packer (Short Term Job)

HelloFresh
10.2021 - 01.2022

Deli Assistant

IGA
01.2020 - 10.2021

Customer Assistant

McDonald's
02.2017 - 02.2018

Masters' - Criminology

The University of Melbourne

Bachelor - Criminal Justice

Victoria University

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