Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tiana Harvey

Caboolture South

Summary

Dynamic Customer Service Manager with a proven track record at McDonald's, excelling in problem-solving and fostering team collaboration. Recognized for significantly reducing customer complaints through proactive solutions. Skilled in cash handling and committed to delivering exceptional customer experiences, ensuring loyalty and satisfaction.

Always happy to learn something new & try something different

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Manager

McDonald's
05.2021 - 11.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Front Desk Supervisor

Go Bowling Ashmore
07.2022 - 11.2022
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.

Customer Service Cashier

Domino's Pizza
06.2018 - 09.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

High School Diploma -

Bray Park State High School
Bray Park
01-2020

Skills

  • Customer service
  • Problem-solving
  • Customer focused
  • Time management
  • Cash handling
  • Excellent time management skills

Certification

Fire Training Certificate

First Aid Certification

Timeline

Front Desk Supervisor

Go Bowling Ashmore
07.2022 - 11.2022

Customer Service Manager

McDonald's
05.2021 - 11.2024

Customer Service Cashier

Domino's Pizza
06.2018 - 09.2019

High School Diploma -

Bray Park State High School

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Tiana Harvey