Tiana Jones
Caboolture,QLD
Summary
To seek and maintain part time or full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Agent Representative
I-Med Radiology
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to improved clinical outcomes by facilitating effective communication between treating physicians, specialists, and other healthcare professionals involved in patient care.
- Worked with hospitals and facilities to outline discharge plans.
Assistant in Nursing
Opal HealthCare
01.2024 - 07.2024
- Delivered high-quality personal care, including bathing, grooming, and dressing, fostering a sense of dignity for each patient.
- Aided in mealtime experiences that encouraged healthy eating habits while adhering to dietary restrictions.
- Ensured patient safety by closely monitoring and reporting changes in health status to nursing staff.
- Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
- Facilitated safe transfers and ambulation, promoting increased mobility among residents.
- Used effective communication skills when interacting with diverse populations within the healthcare setting.
Operations Team Member
MECCA Brands
08.2023 - 01.2024
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed inventory levels for optimal performance, reducing waste and improving stock turnover.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Executed visual merchandising strategies to attract customers and drive sales.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Food and Beverage Attendant
The Komo
06.2022 - 08.2023
- Conducted quality checks on food items before serving them to guests, ensuring consistency in taste and presentation standards were met every time.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Fast Food Attendant
McDonald's
05.2018 - 06.2022
- Fulfilled weekly and monthly stock take, handled customer complaints and trained new staff on registers, completed some drive through shifts and basic back area knowledge, filtered deep fryers, bin run and washup
Education
Certificate III in Health Services Assistance -
Mater Education
01.2020
QUEENSLAND CERTIFICATE OF EDUCATION -
Earnshaw State College Banyo
01.2020
CERT II IN SKILLS FOR WORK AND VOCATIONAL PATHWAYS -
EARNSHAW STATE COLLEGE
01.2019
Certificate II in Health Support Services -
TAFE QLD
01.2019
Skills
- Effective communication
- Team worker
- Reliable
- Quick Thinking
- Goal Setting
- Client relationship building
- Efficient
- On time
- Retail Sales
- Performance tracking
- Customer service
- Problem-solving
Certification
- Qld Responsible Conduct of Gambling Licence, 02/2023, Current
- Responsible Service of Alcohol Certificate, 11/2022
- NDIS Worker Screening Check
- Australian Federal Police Check, 02/2024, Current
References
Lachlan - Former Manager at Mecca Maxima
Mobile: 0456 758 457
Ted - Former Manager at The Komo
Mobile: 0415 260 645
Timeline
Agent Representative
I-Med Radiology
07.2024 - Current
Assistant in Nursing
Opal HealthCare
01.2024 - 07.2024
Operations Team Member
MECCA Brands
08.2023 - 01.2024
Food and Beverage Attendant
The Komo
06.2022 - 08.2023
Fast Food Attendant
McDonald's
05.2018 - 06.2022
Certificate III in Health Services Assistance -
Mater Education
QUEENSLAND CERTIFICATE OF EDUCATION -
Earnshaw State College Banyo
CERT II IN SKILLS FOR WORK AND VOCATIONAL PATHWAYS -
EARNSHAW STATE COLLEGE
Certificate II in Health Support Services -
TAFE QLD
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