Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiana Kolbl

Melbourne,Victoria

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

5
5
years of professional experience

Work History

Retail Associate

Tk Maxx
02.2024 - Current
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Increased sales revenue by offering targeted promotions and upselling related items.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.

CASUAL SALES ASSISTANT

Spendless Shoes
01.2023 - 10.2023
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Supervised day-to-day operations to meet performance, quality, and service expectations
  • Created employee schedules to align coverage with forecasted demands
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

DATA ADMINISTRATOR

Kospol Commercial
02.2022 - 01.2023
  • Worked effectively to tight deadlines
  • Monitored database performance
  • Taking responsibility for numerous existing client accounts and growing/retaining those relationships
  • Performed various administrative tasks by filing, copying and faxing documents
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

CREW MEMBER

McDonalds
12.2020 - 01.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Cleaned and maintained all areas of the restaurant to promote a clean image
  • Addressed guest needs, questions, or concerns to create optimum experience onboard
  • Worked well with teammates and accepted coaching from management team
  • Worked front counter, drive-thru and other areas.

Crew Member

Hungry Jacks
12.2018 - 01.2020
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

Bachelor of Science -

University of South Australia
Online
2026

Skills

  • Customer service
  • Teamwork and Collaboration
  • Time Management
  • Communication skills
  • Leadership
  • Budget
  • Scheduling

References

References available upon request

Timeline

Retail Associate

Tk Maxx
02.2024 - Current

CASUAL SALES ASSISTANT

Spendless Shoes
01.2023 - 10.2023

DATA ADMINISTRATOR

Kospol Commercial
02.2022 - 01.2023

CREW MEMBER

McDonalds
12.2020 - 01.2022

Crew Member

Hungry Jacks
12.2018 - 01.2020

Bachelor of Science -

University of South Australia
Tiana Kolbl