Tiana Kolbl
Melbourne,Victoria
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Retail Associate
Tk Maxx
02.2024 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
CASUAL SALES ASSISTANT
Spendless Shoes
01.2023 - 10.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Created employee schedules to align coverage with forecasted demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
DATA ADMINISTRATOR
Kospol Commercial
02.2022 - 01.2023
- Worked effectively to tight deadlines
- Monitored database performance
- Taking responsibility for numerous existing client accounts and growing/retaining those relationships
- Performed various administrative tasks by filing, copying and faxing documents
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
CREW MEMBER
McDonalds
12.2020 - 01.2022
- Provided excellent customer service by greeting customers and meeting quality expectations
- Cleaned and maintained all areas of the restaurant to promote a clean image
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Worked well with teammates and accepted coaching from management team
- Worked front counter, drive-thru and other areas.
Crew Member
Hungry Jacks
12.2018 - 01.2020
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Bachelor of Science -
University of South Australia
Online2026
Skills
- Customer service
- Teamwork and Collaboration
- Time Management
- Communication skills
- Leadership
- Budget
- Scheduling
References
References available upon request
Timeline
Retail Associate
Tk Maxx
02.2024 - Current
CASUAL SALES ASSISTANT
Spendless Shoes
01.2023 - 10.2023
DATA ADMINISTRATOR
Kospol Commercial
02.2022 - 01.2023
CREW MEMBER
McDonalds
12.2020 - 01.2022
Crew Member
Hungry Jacks
12.2018 - 01.2020
Bachelor of Science -
University of South Australia