Tiana Marguglio
Wheelers Hill,VICTORIA
Summary
Client-focused and organised individual with a Bachelor of Psychology and experience in customer-facing roles. Skilled in managing bookings, handling enquiries, and maintaining accurate and confidential client records. Known for empathetic communication, professionalism, and reliability in fast-paced environments. Passionate about supporting clients in a psychology practice and contributing to smooth, efficient daily operations. Strong interest in mental health and wellbeing.
Overview
3
3
years of professional experience
Work History
Waitress
Scusa Mi Italiano
Glen Waverley, VICTORIA
12.2024 - 11.2025
- Provided professional and warm customer service, ensuring all clients felt welcomed and supported, reflecting the empathy required in a psychology practice.
- Managed multiple tasks efficiently, including taking orders, handling inquiries, and processing payments, demonstrating strong organisation and multitasking skills.
- Worked collaboratively with colleagues to ensure smooth daily operations and a positive client experience
- Communicated clearly and calmly with customers and team members, maintaining a professional demeanor under pressure
Hair Salon Assistant/Front Desk Receptionist
Gigi Hair & Kids
Huntingdale, VICTORIA
03.2023 - 09.2024
- Welcomed clients warmly, managed bookings, and coordinated appointment schedules, demonstrating strong organisational and time-management skills
- Assisted clients in person and over the phone, providing clear and professional communication in a friendly and empathetic manner
- Processed payments and handled administrative tasks, ensuring accuracy and attention to detail
- Resolved minor client issues calmly and professionally, reflecting strong interpersonal and problem-solving skills
- Demonstrated reliability, professionalism, and a commitment to creating a positive client experience
Education
Bachelor of Psychology - Psychology
Swinburne University of Technology
Melbourne, Victoria, VIC12-2025
High School Diploma -
Avila College
Mount Waverley10-2022
Skills
- Warm, professional client communication
- Strong customer service and people skills
- Highly organised; able to prioritise tasks efficiently
- Psychology knowledge – understanding client needs, confidentiality, and ethical practice
- Organisation & attention to detail – ensuring accuracy in documentation and daily tasks
- Ability to work both independently or collaboratively
- Quick learner; adaptable to new software systems
- Proficient in Microsoft Word, Excel, and Outlook
Timeline
Waitress
Scusa Mi Italiano
12.2024 - 11.2025
Hair Salon Assistant/Front Desk Receptionist
Gigi Hair & Kids
03.2023 - 09.2024
Bachelor of Psychology - Psychology
Swinburne University of Technology
High School Diploma -
Avila College