Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Tiana Morgan

Southport,QLD

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organising mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Driven to increase overall office efficiency.

Certified in CPR, First Aid and holds current Blue Card.

Overview

13
13
years of professional experience

Work History

Receptionist / Sales

Bump Southport
Southport, QLD
04.2023 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email and telephone
  • Kept reception area clean and neat to give visitors positive first impression.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Answered customer questions about products and services and helped locate merchandise.
  • Engaged in friendly conversation with customers to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.

Creche Worker

Bump Southport
Southport, QLD
04.2023 - Current
  • Assisted in training of new employees on company policies, procedures and processes.
  • Adhered to company policies, safety procedures, and performance standards.
  • Led children in creative and educational activities while maintaining safe and orderly group.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and activities for successful child outcomes.
  • Provided emotional support and guidance to children during difficult times.
  • Monitored children's activities to verify safety and wellbeing.

Front Office Receptionist

Goodlife Health Clubs
Nerang, QLD
09.2020 - 10.2023
  • Greeted incoming members and visitors professionally and provided friendly, knowledgeable assistance.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Directed guests and appointments to fitness consultants to increase membership enrollments.
  • Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
  • Checked members into gym by scanning badges.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Recorded equipment, facility and janitorial issues to facilitate maintenance.

Jumping Jims Sports Coach

Jumping Jims
Gold Coast , Queensland
08.2022 - 04.2023
  • Run sports practices with fun, team-building exercises to meet appropriate developmental milestones
  • Motivated and challenged children from 0-5 years to achieve maximum potential in sports and to stretch beyond easy accomplishments.
  • Coach beginners and experienced 'jumpers' in several diverse youth sports, emphasizing safety, health, teamwork and confidence building.
  • Built and maintained productive relationships with parents, kindergarten staff members and community for maximum unity and child fulfillment.
  • Monitor safety of training, individual exercises and equipment usage to avoid injuries and damage to facilities.
  • Implemented program structure to support various skill levels in child developmental stages.
  • Administer and communicated schedules, practices, transportation and special events clearly and wisely.
  • Build strong media and community relationships through positive interaction and communication in support of sports program.
  • Hired and led 2 new onboarding employees in 2023.

Childminding Co-Ordinator

Goodlife Health Clubs
Nerang , Qld
09.2020 - 07.2022
  • Cared for children of various ages and assisted with feeding and daily activities.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Organised and planned age-appropriate reading and crafts.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Employed positive guidance strategies to encourage children and improve behavior.
  • Recorded child behavior, food and medication information for supervisors.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.

Kids Club Operator

Binna Burra Mountain Lodge
Beechmont, Qld
08.2016 - 02.2019
  • Reason for leaving - Maternity Leave
  • Helped children feel instantly welcomed and parents comfortable with calm, upbeat approach.
  • Delivered fun, exciting activities to keep children entertained and happy.
  • Anticipated and met needs of children between ages of 4 and 12 with proactive mindset.
  • Administered first aid to injured children and assessed need for parents or medical care.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Assisted children in development of social, communication and problem-solving skills.
  • Secured indoor and outdoor premises to protect children.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Implemented and oversaw activities centered on promoting learning and imaginative play.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.

Nanny

Big White Sitters
Big White Mountain, Canada
12.2015 - 03.2016
  • Reason for leaving - Visa expiration
  • Supervised and cared for multiple families, with ages of children between 6 months and 11 years
  • Helped get children ready and walk them to Ski School
  • Collected children from Ski School
  • Supervised homework and school projects
  • Prepared daily meals and snacks
  • Wash up and keep kitchen clean
  • Undertake light housekeeping tasks such as laundry, dusting and vacuuming
  • Run errands and do grocery shopping
  • Organised and take children on regular outings
  • Transported children to activities and appointments
  • Played sports and outdoor games with children
  • Supervised play dates
  • Facilitated bedtime routines
  • Implemented agreed-on discipline procedures
  • Maintained daily activity list for parents
  • Kept parents informed of children's progress and behaviour.

Food and Beverage Team Leader

Binna Burra Mountain Lodge
Beechmont, Qld
03.2013 - 11.2015
  • Reason for leaving : Working overseas holiday
  • Oversaw restaurant and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
  • Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Supervised team of 20 employees in Cafe establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Handled over $8000 worth of cash and card transactions daily with accuracy and efficiency.
  • Checked building areas to verify working order and cleanliness.
  • Planned and managed menus for weekly offerings and special events.

Receptionist

Turtle Beach Resort
Mermaid Beach, Qld
01.2011 - 01.2013
  • Reason for early departure: Medical
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Served as company concierge to employees requiring assistance help with travel arrangements.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front office cleanliness and organised supplies to increase productivity.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Explained policies and procedures to visitors.

Skills

  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • Relationship Building
  • People Skills
  • Flexible Schedule
  • First Aid/CPR
  • Supervision & Leadership
  • Team Building
  • Inquiry Response
  • Facilities Management and Maintenance
  • Reliable and Punctual
  • Positive Attitude and Energetic

Additional Information

References:

James Lindner

Former Club Manager

Goodlife Health Clubs, Nerang Qld

Email: lindnerjames@hotmail.com

0410 777 401

Samantha Schwind

Supervisor

Bump, Southport

0448 391 057

Steve Noakes
Chairman of Binna Burra Mountain Lodge
Address Binna Burra Road, Beechmont Qld 4211
Email: steve@binnaburralodge.com.au
Ph: 0418 774 295

  • Further references are available if required.

Additional Achievements / Certificates


Senior First Aid and Apply CPR Certificate
Current Valid Driver’s License

Current Blue Card

Responsible Service of Alcohol 2018

Fully Vaccinated

Timeline

Receptionist / Sales

Bump Southport
04.2023 - Current

Creche Worker

Bump Southport
04.2023 - Current

Jumping Jims Sports Coach

Jumping Jims
08.2022 - 04.2023

Front Office Receptionist

Goodlife Health Clubs
09.2020 - 10.2023

Childminding Co-Ordinator

Goodlife Health Clubs
09.2020 - 07.2022

Kids Club Operator

Binna Burra Mountain Lodge
08.2016 - 02.2019

Nanny

Big White Sitters
12.2015 - 03.2016

Food and Beverage Team Leader

Binna Burra Mountain Lodge
03.2013 - 11.2015

Receptionist

Turtle Beach Resort
01.2011 - 01.2013

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Tiana Morgan