Tiana Mullen
Brisbane,QLD
Summary
A rigorous, task driven professional with substantial experience in data entry, customer service, office management, and reception duties. Adept at leveraging superior communication and interpersonal skills to interact with diverse individuals and groups at all organizational levels. Possesses an incomparable ability to perform accurate and efficient administrational tasks.
Overview
5
5
years of professional experience
Work History
Rostering Officer
Endeavour Foundation
09.2022 - Current
- Manage day to day support/call centre operations and urgent backfill requests
- Responsible for rostering service delivery for Wide Bay Region
- Continual assessment and allocation of resources to ensure capacity to deliver to site
- Daily monitoring of service delivery metrics with focus on site’s immediate needs
- Daily contact with Site Leaders
- Site visits and participation in SIL staff meetings
- Nurture and maintain relationships with staffing agencies
- Development of strategies in respond to staffing and service delivery issues
- Collaboration with Leadership Team on Implementation of new procedures to strive towards continual improvement
Recruitment Consultant
The Teaching Initiative
Brisbane, QLD
01.2022 - 09.2022
- Oversaw full cycle of recruiting; headhunting, screening, shortlisting, interviews, reference checks, hiring paperwork
- Verified applicant references and employment details
- Coordinated incoming job requisitions and applications
- Promptly corresponded/ liaised with clients and coordinated and conducted interviews with applicants
- Hired employees and initiated new hire paperwork process
- Tracked key dates and deadlines and maintained specific personnel lists
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Sales Professional
Strutt Fashion
Brisbane/Gold Coast, QLD
10.2021 - 09.2022
- Maintained consistent sales and successfully reach KPI’s by developing and deepening positive customer connections
- Greeted customers and helped with product questions, selections and purchases
- Answered questions about store policies and addressed/ solve customer concerns
- Informed customers of current store promotions to encourage additional sales purchases
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Used POS system to process sales, returns, online orders and gift card activations
- Supervisor duties; Opened and closed store independently
- Overlooked 3 - 5 staff in a day without store manager on site.
CUSTOMER SERVICE
Feast on Fruit and Delicatessen
Brisbane, QLD
01.2019 - 01.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases and locate items
- Deli Service and front counter.
TEA and tidy
Jodie’s Hair Salon
- Cleaned the store on regular basis
- Interacted with clients throughout the day
- Used computer skills to upload and book clients
- All retail duties.
Skills
- Conceptualize and present ideas across multiple platforms to target audience/market
- Objectivity with strategic thinking to resolve problems and overcome obstacles
- Empathy via active listening and observation to identify key drivers for behaviour
- Communicate effectively, aware of individuals filters and learning styles
- Utilization of available resources to reach goals autonomously
- Strong capacity to learn new skills and translate experiences to meet new challenges
References
Available upon request
Timeline
Rostering Officer
Endeavour Foundation
09.2022 - Current
Recruitment Consultant
The Teaching Initiative
01.2022 - 09.2022
Sales Professional
Strutt Fashion
10.2021 - 09.2022
CUSTOMER SERVICE
Feast on Fruit and Delicatessen
01.2019 - 01.2022
TEA and tidy
Jodie’s Hair Salon