Tiana Parviainen
Cairns,QLD
Summary
Creative professional in hair care, known for high productivity and efficient task completion. Possess specialized skills in precision cutting, innovative coloring techniques, and personalized styling. Excels in communication, adaptability, and client service, ensuring each client feels understood and leaves with desires fulfilled.
Overview
3
3
years of professional experience
Work History
Senior Hairdresser
JustCuts
Smithfield, QLD
10.2024 - 01.2025
- Evaluated clients hair and physical features to determine style and cut plans.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Educated clients on proper at-home hair care routines to maintain their style between appointments.
- Recommended treatment and styling products to clients to meet current needs & resolve specific concerns.
- Operated cash registers to receive payments from clients.
- Washed, conditioned, cut, and styled hair for many daily clients and maintained high levels of customer satisfaction.
- Maintained work stations, upheld salon hygiene including tools & equipment.
- Assisted with training of junior hairdressers and provided guidance in customer service techniques.
- Ensured that all safety standards were adhered to while performing services.
- Worked closely with other stylists within the salon to coordinate bookings and services.
- Responded to customer inquiries by phone, email, and in person.
- Identified needs of customers promptly and efficiently.
Senior Hairdresser
JustCuts
Newcastle, NSW
06.2022 - 10.2024
Retail Sales Worker
Angus & Coote
Newcastle, NSW
06.2022 - 06.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Arranged merchandise; keeping display cabinets and windows well-stocked, organised and in harmony with current catalogues.
- Provided gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Handled returns and exchanges according to company policies.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Handled customer complaints in a timely manner.
- Processed returns, exchanges, and gift cards according to company policy.
- Described merchandise and explained use, operation and care.
- Monitored and maintained the cleanliness and organisation of the sales floor and stock areas.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Organised promotional displays to maximise sales opportunities.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Used product knowledge to suggest items to match client needs.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Provided excellent customer service by responding to all customer inquiries promptly.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Analysed sales data to identify trends and adjust sales strategies accordingly.
- Maintained store cleanliness and organisation.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Utilised point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Developed and maintained relationships with regular customers, providing personalised service to encourage repeat business.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Maintained records related to sales for store management.
- Greeted and assisted customers with product selection, offering personalised shopping advice.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cross-sold products and services to increase average transaction value.
Education
Kevin Murphy - Dress Me & Stitch Me Up; Up-Styling Courses
OzDare Education
Sydney, NSW07-2014
Certificate 3 Hairdressing -
Hunter TAFE
Tighes Hill, NSW06-2014
Essential Cutting & Clipper + Fundamentals
American Crew
Sydney, NSW04-2014
Colour Technician
GOLDWELL Mastercolorist Growth & Development
Newcastle, NSW08-2013
Skills
- Strongly dedicated to education and training
- Strong communication skills
- Team collaboration
- Appointment scheduling proficiency
- Passion for product knowledge and recommendation
- Creativity and originality
- Data entry
- Analytical skills
- Build professional relationships
- Product sales
- Conflict resolution
- Multitasking capacity
- Expert blowout techniques
- Customised hair consultations
- Men's grooming expertise
- Balayage and Natural Lived in colour techniques
- Problem solving
- Sales techniques
- Safety compliance
- Time management
- Salon hygiene
INSTAGRAM & TIKTOK
__hair.by.tia__
@tianaannikki
Timeline
Senior Hairdresser
JustCuts
10.2024 - 01.2025
Senior Hairdresser
JustCuts
06.2022 - 10.2024
Retail Sales Worker
Angus & Coote
06.2022 - 06.2023
Kevin Murphy - Dress Me & Stitch Me Up; Up-Styling Courses
OzDare Education
Certificate 3 Hairdressing -
Hunter TAFE
Essential Cutting & Clipper + Fundamentals
American Crew
Colour Technician
GOLDWELL Mastercolorist Growth & Development
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