Tiana Pillay
Melbourne
Summary
A certificate graduate who completed certificate III in beauty services currently looking for causal, part or full time work. I have strong interpersonal skills and I’m often looked by others as a flexible & reliable which can contribute towards customer needs. I am a dedicated, hardworking and driven person who thrives at the opportunity of learning and developing new skills. I enjoy my passion for beauty and helping others with their beauty and customer service needs through practical experiences and knowledge for situations I encounter. I have been in the customer service industry for over 5 years and I would love to show my skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Bettys Burgers
10.2022 - 11.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Team Member
McDonald's
11.2019 - 10.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
Certificate III - Beauty Services
Victoria University
Melbourne, VIC12.2024
High School Education -
Methodist Ladies Collage
Melbourne, VIC10.2021
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible schedule
Certification
Certificate II hospitality: 02379
- worked effectively with others
- prepared and present simple dishes
- provide responsible service of alcohol
- use hospitality skills effectively
- interact with other customers
- show social and cultural sensitivity
Certificate III in beauty services: 697170
- conduct salons financial transactions
- sell to retail customer
- greet and prepare clients for salon services
- advice on beauty products and services
- research and apply beauty industry information
- maintain infection control and standards
References
Felicity Le: People Performance Manager- Mcdoanlds Kew
Email: felicitylemcd@gmail.com
Ph: 0455880038
Samantha Duncomb- General Manager Betty’s Burger Doncaster
email: samantha.duncomb@bettysburgers.com.au
Ph: 0422 434 682
Timeline
Supervisor
Bettys Burgers
10.2022 - 11.2024
Team Member
McDonald's
11.2019 - 10.2022
Certificate III - Beauty Services
Victoria University
High School Education -
Methodist Ladies Collage
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