TIANA RUSSO
Cranbourne West,Australia
Summary
Self-motivated, enthusiastic, self-orientated young individual who is willing to discuss and try to the best of my ability to achieve the best results for myself and for my employer's goals. Upbeat and positive worker with superior communication and guest service skills. Proactively assesses guest needs and works to fulfill basic and special requests to boost loyalty. Creative problem-solver with 3 and a half years of hospitality experience. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Disability Support Worker
KM Health Services
Melbourne, VIC
08.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Traffic Controller
SUPER SEALING Traffic Management
Boronia
03.2024 - Current
- Set up, manage, and remove temporary traffic control signage
- Direct traffic using a stop-slow sign and other traffic control devices
- Give and receive radio updates to coordinate with other road traffic personnel, construction workers and emergency response teams
- Complete site checks and monitor traffic behaviour and flow to ensure safety is maintained at all times
Disability Support Worker
My Own Pace
Rowville, VIC
12.2023 - 05.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
Bartender
TRAK Nightclub
Toorak, Victoria
08.2023 - 03.2024
- Engage with guests with warm conversation, building bar loyalty and encouraging repeat business
- Operate POS systems, entered orders, process payments and conducted credit card transactions
- Serve beer on tap and serve draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages
- Provide beer, wine and cocktail knowledge to make recommendations
- Maintain thorough understanding of ingredients and preparation of menu items
- Follow responsible service of alcohol awareness procedures to prevent intoxication of guests
- Open and close bar, setting up duties and cleaning at the end of the night
Hospitality Worker
Grill'd Healthy Burgers
Narre Warren, Victoria
07.2022 - 04.2023
- Opening and closing the store, setting up the restaurant and kitchen as well as closing the kitchen
- Cash handling
- Serving and preparing food safely
- Greeting and serving customers
- Basic cleaning duties appliances and cleaning restaurant
Hospitality Worker
McDonald's
Clyde, Victoria
03.2020 - 07.2022
- McCafe making and serving coffee
- Operated cash register
- Resolve customer complaints quickly and efficiently, resulting in a big reduction in customer complaints
- Follow all food safety procedures
- Maintain clean and organized work area
Education
Cert IV - Youth Work CHC40421
RMIT University
Melbourne, VICSecondary College -
Killester Secondary College
Springvale, VIC05.2022
Skills
- Strong team player
- Strong Interpersonal Skills
- Excellent Communication Skills
- Great time Management Ability
- Proven customer Complaint Resolution
- Strong relationship Building
- Time Management
- Great problem solving ability
- Excellent decision making skills
- Flexible
- Self-motivated
Certification
- Certificate to Provide First Aid & CPR Training HLTAID011, 2024
- Certificate to Prepare to work safely in construction industry CPCWHS1001, 2024
- Certificate to Control traffic with stop-slow bat RIIWHS205E, 2024
- Certificate to Implement traffic Management Plans RIIWHS302E, 2024
- Construction White Card, 2024
References
- Alice Nagtzaam, McDonald's, 0422 031 804, alicephoebe1211@gmail.com
- Jesse Minutello, Individual Flower Gallery, (03) 9796 1716
- Diego Besazza, Aces Australia Investigations, 0481 325 435, Acesaustralia3@gmail.com
Timeline
Disability Support Worker
KM Health Services
08.2024 - Current
Traffic Controller
SUPER SEALING Traffic Management
03.2024 - Current
Disability Support Worker
My Own Pace
12.2023 - 05.2024
Bartender
TRAK Nightclub
08.2023 - 03.2024
Hospitality Worker
Grill'd Healthy Burgers
07.2022 - 04.2023
Hospitality Worker
McDonald's
03.2020 - 07.2022
Cert IV - Youth Work CHC40421
RMIT University
Secondary College -
Killester Secondary College