Tiana Salmon
Brighton East,VIC
Summary
Hardworking and passionate job seeker with strong organizational skills that is eager to learn. I am a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. As well as, a bubbly outgoing person that loves to positively interact with customers and employees alike in a store environment, ensuring a happy and healthy work space.
Overview
5
5
years of professional experience
Work History
Supermarket Employee
Brighton Grocer
03.2021 - 03.2024
- Communicated with customers and staff politely and professionally to uphold store standards.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Barista Trainee
Açai Bros
06.2023 - 09.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Veterinary Receptionist and Assistant
Middle Brighton Veterinary Clinic
05.2019 - 02.2021
- Maintained office and waiting room, keeping common areas clean and tidy.
- Helped patients complete necessary medical forms and documentation.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Organized paperwork such as charts and reports for office and patient needs.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Invoiced patients accurately in line with charging guidelines.
- Printed prescription requests and queries in compliance with practice protocol.
- Entered data from pet records and office visits into computer system.
Casual Team Member
Boost Juice
11.2018 - 12.2019
- Monitored and verified all merchandise was properly priced and labeled.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Cleaned, scrubbed and sanitized sales floor and back storage areas to meet regulatory and group guidelines governing safety and cleanliness.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
St Leonard’s College
Melbourne, VIC11.2020
Skills
- Store Layouts
- Food Safety Understanding
- Customer Satisfaction
- Customer Needs Assessments
- Critical Thinking
- Service Quality
- Front Desk Operations
- Reminder Calls
- Appointment Scheduling
- Creative Solutions
- Adaptable and Flexible
- Customer Inquiries
- Customer Service
Timeline
Barista Trainee
Açai Bros
06.2023 - 09.2023
Supermarket Employee
Brighton Grocer
03.2021 - 03.2024
Veterinary Receptionist and Assistant
Middle Brighton Veterinary Clinic
05.2019 - 02.2021
Casual Team Member
Boost Juice
11.2018 - 12.2019
High School Diploma -
St Leonard’s College