Tiana Sinclair
Horsley,NSW
Summary
Dynamic Operations Coordinator at Solar Hub with a proven track record in project management and stakeholder engagement. Expert in utilizing digital systems for efficient documentation and reporting. Adept at problem-solving and fostering strong relationships, ensuring project milestones are met and customer satisfaction is prioritized. Committed to continuous improvement and operational excellence.
Overview
11
11
years of professional experience
Work History
Operations Coordinator
Solar Hub
Wollongong, NSW
07.2024 - Current
- Provide operational and administrative support across multiple residential and commercial solar projects.
- Coordinate project schedules, monitor milestones and manage competing priorities to ensure activities are completed within required timeframes.
- Act as a key point of contact for customers, installers, contractors, suppliers, electricity distributors and internal teams.
- Build positive stakeholder relationships through clear, timely and professional communication.
- Use Simpro to manage project information, job details, scheduling, documentation, updates and operational activities.
- Use HubSpot to manage customer information, enquiries and communication throughout the customer journey.
- Maintain accurate and up-to-date digital records, ensuring information is accessible and useful to the wider team.
- Review technical documentation and prepare grid connection applications, ensuring information is accurate and meets relevant requirements.
- Prepare and submit project documentation, approvals and reports with a high level of accuracy.
- Monitor project progress, identify outstanding actions and follow up with relevant stakeholders to minimise delays.
- Respond to customer enquiries, investigate issues and coordinate practical solutions, escalating complex matters where appropriate.
- Coordinate communication between multiple stakeholders to ensure project requirements and expectations are clearly understood.
- Use Microsoft Excel and digital systems to organise information, track activities and prioritise outstanding work.
- Identify opportunities to improve administrative processes and make information management more efficient.
Guest Services & Ticketing
Nakiska Ski Resort
Canada, Canada
11.2023 - 04.2024
- Delivered high-quality customer service in a busy recreation and tourism environment.
- Assisted a diverse range of customers with enquiries, ticketing and general resort information.
- Processed ticket sales and cash transactions accurately and maintained accountability for financial transactions.
- Responded to customer concerns and resolved issues professionally and calmly.
- Worked collaboratively with team members to support daily operations and positive guest experiences.
- Adapted to changing operational demands while maintaining a high standard of customer service.
Project Manager
Solar Hub
Mitchell, ACT
02.2022 - 11.2023
- Managed multiple concurrent customer projects from contract approval through to project completion.
- Acted as the primary point of contact for customers, contractors and internal stakeholders.
- Coordinated installation teams, contractors and customers while managing competing schedules and deadlines.
- Maintained project documentation, compliance records and customer information across multiple digital systems.
- Monitored project progress and proactively followed up outstanding actions to minimise delays.
- Prepared project documentation and correspondence while ensuring information remained accurate and current.
- Investigated and resolved customer concerns by working with relevant stakeholders to identify practical solutions.
- Coordinated communication between multiple parties to ensure responsibilities and project requirements were clearly understood.
- Applied organisational processes and compliance requirements when managing projects and stakeholder requests.
- Successfully managed competing projects while maintaining accuracy, attention to detail and positive stakeholder relationships.
Receptionist
Canberra Institute of Technology
Canberra, ACT
05.2015 - 02.2020
- Provided frontline customer service to students, clients, staff and community stakeholders.
- Managed appointments, bookings, payments and confidential client records accurately.
- Maintained accurate administrative systems, databases and filing processes.
- Responded to customer enquiries and assisted with resolving issues in a professional and customer-focused manner.
- Liaised with internal departments, industry partners and community stakeholders to coordinate information and services.
- Managed competing administrative priorities while maintaining a high level of accuracy and service.
- Supported compliance with organisational policies, workplace procedures, equity principles and mandatory reporting requirements.
- Maintained confidentiality and exercised sound judgement when handling sensitive information.
- Contributed to a welcoming and inclusive environment for a diverse range of students, clients and stakeholders.
Competition Coordinator
Capital Football
Canberra, ACT
02.2021 - 2022
- Provided administrative and operational support across football competitions, working directly with sporting clubs, players, coaches, volunteers and governing bodies.
- Coordinated competition schedules across National Premier League competitions through to MiniRoos.
- Liaised with clubs, coaches, players, volunteers and governing bodies to respond to enquiries and coordinate competition requirements.
- Assisted with the organisation and delivery of major sporting events, including FFA/Federation Cup Finals.
- Supported the introduction and operational implementation of Dribl, a digital competition management platform.
- Worked through operational requirements and helped ensure the system was set up and used effectively by clubs and competition stakeholders.
- Helped make the scoring and competition administration process easier and more consistent for everyone involved.
- Assisted stakeholders with understanding and adapting to the new digital processes and systems.
- Used Microsoft Excel to support competition scheduling, planning and operational activities.
- Applied competition regulations and provided accurate information and guidance to stakeholders.
- Managed stakeholder correspondence through phone and email and ensured enquiries were responded to promptly.
- Processed invoices and maintained accurate financial and administrative records.
- Coordinated competing requirements while supporting the smooth delivery of football competitions and events.
Education
Bachelor of Business - Sports Management
University of Canberra
Canberra, ACT04-2021
Some College (No Degree) - Work Health And Safety Training And Support Plan
Let Training
Sydney, NSWSome College (No Degree) - Introduction To Project Management
Upskilled
CanberraSkills
- Community engagement and stakeholder management
- Sports administration and event coordination
- Project and operations management
- Customer service and relationship building
- Volunteer support and stakeholder engagement
- Logistics and scheduling coordination
- Digital systems and database management
- Microsoft Office applications
- Records and document management
- Project documentation and reporting
- Compliance and process management
- Event planning and execution
- Data analysis and reporting
- Problem solving and conflict resolution
- Time management and prioritization
- Cross-functional collaboration
- Continuous improvement initiatives
Qualifications
[Insert completed tertiary qualification/s]
Digital Systems
- Simpro
- HubSpot
- Microsoft Excel
- Microsoft Office
- CRM & Database Systems
- Dribl
Driver Licence
Class C - [Confirm if applicable]
Attributes
- Approachable and proactive relationship builder
- Highly organised with strong attention to detail
- Confident working with sporting clubs, volunteers and diverse stakeholders
- Strong written and verbal communication skills
- Practical and solutions-focused
- Adaptable and comfortable managing competing priorities
- Reliable, accountable and professional
- Collaborative team member
- Comfortable working independently and using initiative
- Committed to respectful, inclusive and customer-focused service
Timeline
Operations Coordinator
Solar Hub
07.2024 - Current
Guest Services & Ticketing
Nakiska Ski Resort
11.2023 - 04.2024
Project Manager
Solar Hub
02.2022 - 11.2023
Competition Coordinator
Capital Football
02.2021 - 2022
Receptionist
Canberra Institute of Technology
05.2015 - 02.2020
Bachelor of Business - Sports Management
University of Canberra
Some College (No Degree) - Work Health And Safety Training And Support Plan
Let Training
Some College (No Degree) - Introduction To Project Management
Upskilled