Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tiana Thiganoff

Redland Bay,QLD

Summary

Friendly team player dedicated to providing a quality customer experience. Fast learner and adapter to new circumstances and challenges combined with working knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista Shift Lead

Pixies Settlement Cove
09.2022 - 04.2023
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained, scheduled, and supervised barista workers
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.

Barista

The Coffee Club
04.2022 - 09.2022
  • Pleasantly interacted with customers during busy periods.
  • Listened carefully to customer requests and created personalized beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Food Preparation and Service

Pixies
09.2020 - 03.2022
  • Worked effectively in fast-paced environments.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Prepped ingredients ahead of time to increase cooking and service speed.
  • Used variety of kitchen tools and appliances to prepare ingredients and meals.
  • Followed food safety practices and sanitation guidelines.

Education

Year 12

Faith Lutheran College - Redlands
Victoria Point, QLD
10.2023

Skills

  • Barista Training
  • Customer Service and Loyalty
  • Espresso Machine Operation
  • Waitressing
  • Clean and Sanitize Surfaces
  • Adaptable and Flexible

Certification

  • Certified Barista
  • Completed RSA
  • Coffee Club Training Modules Completed

Timeline

Barista Shift Lead

Pixies Settlement Cove
09.2022 - 04.2023

Barista

The Coffee Club
04.2022 - 09.2022

Food Preparation and Service

Pixies
09.2020 - 03.2022

Year 12

Faith Lutheran College - Redlands

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Tiana Thiganoff