Tiana Tormasi
Pimpama,QLD
Summary
Results-driven Supervisor with an abundance of restaurant experience that steers and directs all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, staff and customer satisfaction, safety initiatives and quality control. Highly driven and organised , friendly, versatile and a quick learner committed to continuous improvement and excellence. Proven history of motivating ang organising staff to work together to achieve multiple targets.
Overview
7
7
years of professional experience
Work History
Supervisor
The Yiros Shop
Beenleigh, QLD
05.2023 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained new staff on menu items, cleaning tasks and service protocols to enhance performance.
- Managed inventory levels and placed orders to maintain stock availability.
- Coordinated staff schedules to optimize coverage and distribution during peak hours and adhere to break requirements.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Conducted quality checks on food preparation and operations to uphold safety standards.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Recruited, interviewed, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Created new strategies and focuses for improving customer service standards within the organization.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Trained new supervisors.
- Streamlined workflow procedures, improving efficiency in food preparation and service delivery to meet various targets.
- Supervised daily operations to ensure exceptional customer service, product quality, and service times (drive-thru, delivery, online orders, takeaway, and dine-in guests).
- Applied strong leadership and problem-solving skills to maintain team efficiency.
- Oversaw daily, weekly, and monthly operations, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows, and setting clear expectations.
- Mentored team members and new supervisors in their career development.
- Demonstrated commitment to the company's core values, leading by example, and fostering a culture of excellence.
- Demonstrated strong skills in food preparation, time management and attention to detail.
Team Member
McDonald's
Beenleigh , QLD
03.2021 - 05.2023
- Provided excellent customer service during busy meal periods.
- Prepared food items according to restaurant standards and recipes.
- Operated kitchen equipment safely and efficiently for food preparation.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted team members in training new staff on procedures.
- Handled cash transactions accurately at the register.
- Resolved customer inquiries and complaints with professionalism.
- Collaborated with team to ensure timely service delivery during peak hours.
- Provided quality customer service with a friendly attitude.
- Provided exceptional service to high volume of daily customers.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Processed payments accurately and efficiently using POS system.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Cleaned counters and common areas to minimize spread of germs.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Maintained clean and organized work area at all times.
Team Member
McDonald's
Holmview , QLD
01.2020 - 03.2021
- The same responsibilities as when I worked at McDonald's Beenleigh, I had transferred from Holmview as it was closer to my house at the time.
Team Member
Bobbi's Indian Cuisine
Beenleigh , QLD
05.2019 - 11.2019
- Monitored food presentation and quality before serving to customers.
- Managed Front-of-House duties by myself (small team)
- Coordinated with servers and kitchen staff to ensure timely service delivery.
- Assisted guests with inquiries, providing information about menu items and specials.
- Monitored dining room flow, adjusting seating to accommodate guest needs effectively.
- Answered phone inquiries to schedule and confirm reservations and orders, record takeout orders and respond to service questions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Prepared side dishes to ensure efficient flow of orders
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Served food and beverages to guests in a timely manner.
- Maintained cleanliness of dining area, including tables and utensils.
- Collaborated with kitchen staff to ensure accurate order fulfillment.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Provided exceptional service to high volume of daily customers.
Farm Ranch Hand
Bestbrook Mountain Resort
Tregony , QLD
09.2019 - 09.2019
- Seasonal work during school September holidays and had been a volunteer for three consecutive years until 2019 (1-2-week volunteer periods), as well as day volunteering at a ranch in Esk.
- Assisted with daily animal care and feeding routines.
- Maintained cleanliness and organization of barn and equipment areas.
- Operated farm machinery for various tasks and maintenance activities.
- Monitored livestock health and reported any concerns to supervisors.
- Collaborated with team members during seasonal projects and special events.
- Engaged in customer interactions during resort tours and activities.
- Fed and watered livestock daily to ensure proper nutrition levels.
- Checked irrigation systems regularly to detect any leaks or blockages.
- Instructed students in horseback riding techniques and safety protocols.
- Managed horse care, including feeding, grooming, and health checks.
- Developed lesson plans tailored to individual student skill levels and goals.
- Supervised group riding sessions, ensuring safety and proper technique.
- Maintained equipment, ensuring saddles and bridles were safe for use.
- Fostered a positive learning environment through encouragement and support.
- Paired rider with equine partner for lessons based on temperament, personality and experience.
- Monitored rider safety, discussing helmets, whips, boots and saddles.
- Ensured safety protocols were followed at all times during lessons, trail rides and other activities involving horses.
- Conducted trail rides with groups of up to 20 riders at a time while ensuring everyone was safe throughout the ride.
- Monitored progress of students through regular assessments and evaluations.
- Provided lessons to riders of all ages and skill levels.
- Organized training sessions and handled horses during exercise routines.
Restaurant Worker
Ispa Kebabs & Country Fried Chicken
Beenleigh , QLD
12.2018 - 07.2019
- Prepared food items following restaurant recipes
- Maintained cleanliness of kitchen and dining areas
- Assisted team during busy service periods
- Kept work area clean and organized throughout shift.
- Greeted customers and provided friendly customer service.
- Assisted in taking orders, preparing food, and delivering food to tables in a timely manner.
- Followed food safety guidelines to ensure quality and hygiene standards were met.
- Ensured timely preparation of food during high-volume service periods.
- Stocked kitchen with supplies such as food ingredients, drinks and cooking utensils.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Maintained records of the quantity of food used daily for inventory purposes.
- Ensured that all dishes were prepared quickly while still maintaining high quality standards.
- Monitored food quality and presentation before serving to ensure customer satisfaction.
- Managed simultaneous cooking tasks to ensure all dishes were completed at the right time.
Kitchen Hand
Kastury's Indian Restaurant & Cafe
Beenleigh , QLD
11.2018 - 12.2018
- Unpaid seasonal work for 3 weeks to gain experience in the hospitality industry (first job)
- Prepared ingredients and maintained cleanliness in kitchen areas.
- Assisted chefs in food preparation and cooking tasks efficiently.
- Operated kitchen equipment and tools following safety guidelines.
- Organized food storage, ensuring proper labeling and freshness.
- Managed dishwashing duties to support smooth kitchen operations.
- Collaborated with team members to ensure timely meal service.
- Adhered to hygiene standards during food handling and preparation processes.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Maintained a neat work station throughout shift hours.
- Operated dishwashers to sanitize dishes and silverware.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Disposed of garbage according to health regulations.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Followed recipes and customer requests to prepare meals.
- Maintained inventory of kitchen supplies and equipment needs.
- Prepared and served a variety of coffee beverages and specialty drinks.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated espresso machines and other coffee equipment efficiently.
- Served food and beverages to guests in a timely manner.
- Collaborated with kitchen staff to ensure accurate order fulfillment.
- Handled guest inquiries and resolved issues effectively during service.
- Assisted servers by clearing and resetting tables quickly.
- Delivered clean glassware and utensils to the dining area.
- Supported kitchen staff by transporting dirty dishes to the dishwashing area.
- Communicated effectively with team members during busy shifts.
- Stocked supplies and ensured proper organization of materials.
- Collaborated with staff to enhance overall guest experience.
Volunteer
Be an Elf Charity
Beenleigh , QLD
11.2018 - 12.2018
- Assisted in organizing holiday gift drives for underprivileged children during the Christmas season.
- Monitored progress towards achieving operational targets set by senior staff members.
- Collected and sorted donations for distribution to families in need.
- Facilitated communication between volunteers and community partners.
- Supported event planning by preparing materials and logistics.
- Sorting and organizing donations to fulfill children's wish lists based on the inventory.
- Wrapping gifts and ensuring the correct orders are delivered to children.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Offered support and assistance to community members.
- Facilitating wish list completion with individuals who require the service.
- Trained new volunteers on protocols and responsibilities during events.
Education
High School Diploma -
Canterbury College
QLD11-2023
Bachelor of Science - Behavioural Science (Psychology)
Queensland University of Technology
Brisbane, QLDSkills
- Customer service
- Team management
- Leadership development
- Inventory management
- Effective communication
- Training and mentoring
- Time management
- Quality control
- Problem solving
- Verbal and written communication
- Expectation setting
- Staff development
- Operations management
- Workflow management
- Goal oriented
- Budget management
- Organizational skills
- Adaptability
- Staff training
- Schedule coordination
- Shift management
- Supervisory skills
- Attention to detail
- Customer satisfaction
- Teamwork
Accomplishments
- Primary School Co-Captain (Year 6).
- First in English and Languages Other Than English (Year 6)
- High school academic scholarship (year 7-12) (Canterbury college)
- High school awards including: merit awards, high achiever awards (top 10% of students in a given cohort) and First in Subject awards.
- International Women's Day Award
Languages
English
Native/ Bilingual
Serbian
Native/ Bilingual
Croatian
Limited
Bosnian
Professional
Timeline
Supervisor
The Yiros Shop
05.2023 - Current
Team Member
McDonald's
03.2021 - 05.2023
Team Member
McDonald's
01.2020 - 03.2021
Farm Ranch Hand
Bestbrook Mountain Resort
09.2019 - 09.2019
Team Member
Bobbi's Indian Cuisine
05.2019 - 11.2019
Restaurant Worker
Ispa Kebabs & Country Fried Chicken
12.2018 - 07.2019
Kitchen Hand
Kastury's Indian Restaurant & Cafe
11.2018 - 12.2018
Volunteer
Be an Elf Charity
11.2018 - 12.2018
High School Diploma -
Canterbury College
Bachelor of Science - Behavioural Science (Psychology)
Queensland University of Technology