Tiana Parviainen

• Executed advanced hair cutting and styling techniques, ensuring client satisfaction and repeat business.
• Provided personalized consultations to understand client needs and recommend suitable styles.
• Maintained high standards of cleanliness and organization in salon environment.
• Assisted in training junior staff on best practices in hair care and styling services.
• Developed strong client relationships through effective communication and professional service delivery.
• Collaborated with team members to enhance service delivery and improve customer experience.
• Implemented new techniques based on current trends, increasing service offerings available to clients.

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

• Arranged merchandise; keeping display cabinets and windows well-stocked, organised and in harmony with current catalogues.

• Provided excellent customer service, resolving issues and answering queries promptly.

• Followed company policies and procedures to promote company goals and maintain safety.

• Handled returns and exchanges according to company policies. Operated cash registers and processed transactions including sales, returns, and exchanges.

• Handled customer complaints in a timely manner.

• Processed returns, exchanges, and gift cards according to company policy.

• Described merchandise and explained use, operation and care. Monitored and maintained the cleanliness and organisation of the sales floor and stock areas.

• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

• Collaborated with team members to achieve sales targets and contribute to a positive work environment.

• Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.

• Organised promotional displays to maximise sales opportunities. Maintained thorough knowledge of store merchandise, current sales, and promotions.

• Used product knowledge to suggest items to match client needs.

• Provided excellent customer service by responding to all customer inquiries promptly.

• Managed inventory levels on the sales floor, ensuring optimal stock availability.

• Analysed sales data to identify trends and adjust sales strategies accordingly.

• Maintained store cleanliness and organisation. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

• Utilised point-of-sale systems efficiently, ensuring accurate pricing and inventory management.

• Developed and maintained relationships with regular customers, providing personalised service to encourage repeat business.

• Participated in staff meetings and training sessions to improve product knowledge and sales techniques.

• Placed special orders or called other stores to find desired items.

• Bagged or packaged purchases and wrapped gifts.

• Maintained records related to sales for store management.

• Ticketed, arranged and displayed merchandise to promote sales.

• Cross-sold products and services to increase average transaction value.